IT Helpdesk Technician - I (52155)

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Performance Home Medical , established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

As our organization continues to expand, were excited to welcome a dedicated IT Helpdesk Technician to join our on?site team in Kent, Washington , contributing to our mission of providing reliable and efficient technical support.

The Helpdesk Technician plays a key role in providing technical support and ensuring the reliability of IT systems across the organization. This position is responsible for diagnosing and resolving moderately complex hardware, software, and network issues, assisting with system administration tasks, and maintaining smooth day?to?day technology operations to support business continuity and employee productivity.

Key Responsibilities

• Respond to and resolve support tickets.
• Troubleshoot and repair desktop, laptop, printer, and mobile device issues.
• Diagnose and resolve software, operating system, and network connectivity problems.
• Support and administer Active Directory / Azure / Entra accounts, group memberships, and password resets.
• Configure and deploy workstations, peripherals, and user profiles.
• Install and update software applications, patches, and drivers.
• Assist with network troubleshooting (LAN / WAN, VPN, Wi?Fi).
• Provide support for Microsoft 365, Exchange, and Teams environments.
• Escalate unresolved or complex issues to system administrators, providing detailed documentation.
• Maintain accurate records in the ticketing system (Service Desk Plus).
• Contribute to the development of knowledge base articles and standard operating procedures (SOPs).
• Collaborate with other IT staff to support system upgrades, rollouts, and migrations.

Required Education and Experience

Technical Skills

Soft Skills

Essential Skills

Education / Experience

Bachelors degree in a related field, and / or 3?5 years of related experience.

Language Ability

Read, analyze, and interpret complex documents; respond effectively to sensitive inquiries; write speeches and articles using innovative techniques; make persuasive presentations on complex topics to management, public groups, and / or boards of directors.

Mathematical Ability

Comprehend and apply principles of advanced calculus, algebra, and advanced statistical theory.

Reasoning Ability

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Expert in Microsoft Office (Word, PowerPoint, Outlook, Chrome, Internet Explorer, SharePoint); expertise in the implementation and optimization of Learning Management Platforms.

Certificates and Licenses

N / A

Travel Requirements

Traveling as needed within region / territory. Have reliable means of transportation; meet requirements of the Motor Vehicle policy.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable.

Physical Demands

While performing the duties of this job, the employee regularly sits, uses hands to type, handle, or feel; frequently stands and walks; occasionally reaches with hands and arms; climbs or balances and stoops, kneels, crouches, or crawls; frequently lifts and / or moves up to 10 pounds and occasionally up to 30 pounds.

The above job description is not intended to be an all?inclusive list of duties and standards of the position and can be modified as needed. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Hospitals and Health Care

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