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Technology Support Specialist (Helpdesk)

Technology Support Specialist (Helpdesk)

Maricopa Community CollegesGlendale Community College
30+ days ago
Job type
  • Full-time
Job description

Salary Range

Grade

Work Schedule

Monday - Friday, 8am - 5pm

Summer Hours : Monday - Thursday, 7am-6pm

Work Calendar

12 Months

Maricopa Summary

Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year?

Would you like to be part of an organization that adds $ billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States?

Whether you’re teaching, working, or learning Make It Happen At Maricopa County Community Colleges!

About Us

  • Many of our campuses have received grant awards through the to improve undergraduate STEM Education : Hispanic-Serving institutions program (HSI Program).
  • Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance
  • One of the largest community college systems in the country
  • 2020 Healthy Arizona Worksites Program recipient
  • Named 19th Best Employer for Women by Forbes
  • 2019 No. 42 in Arizona’s Best Employers

Benefits

The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community.

  • 20 paid observed holidays
  • 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance)
  • Paid vacation, sick, and personal time
  • Maricopa Employee Store : Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff)
  • Annual professional development growth funding
  • Tuition reimbursement for employees and dependents
  • Flexible work schedules
  • Maricopa Employee Health & Wellness Program : Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondronline program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more Pre-Retirement Events
  • may forgive the remaining balance on a federal student loan made directly by the Department of Education after qualifying).
  • 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!)

    • Job Summary

    This position works within the Office of Information Technology (Tech Support) and provides technical assistance to faculty, staff and students with computer systems, workstations, cell phones, tablets, software applications, learning management software, and technology security updates. This position assists users requesting moves, installation of equipment, troubleshooting of computer hardware and software, and general technology assistance. Will also work in a collaborative manner with a diverse population of administrators, faculty, staff, students.

    Essential Functions

    20% Provides first-level IT support for desktop, audiovisual and / or phone systems; responds to requests or helpdesk tickets

    20% Maintains system inventory, documentation, storage, and security of equipment; orders parts as required

    20% Prepares or retrieves information and enters / updates information in reports, logs, or other documentation / record-keeping systems

    20% Maintains, installs, removes, configures, troubleshoots and repairs computers, electronic devices, desktop software, peripheral devices and media equipment.

    10% May give work direction to student lab assistants

    10% Other duties as assigned.

    Minimum Qualifications

    High School Diploma or GED and three years of experience with desktop user support or technical support for equipment, networks, systems, telecommunications, or technology security, appropriate to assignment.

    There is no substitution or equivalency allowable for the High School Diploma or GED.

    Desired Qualifications

  • Associate’s Degree or a Technology Certification.
  • One (1) year of experience in IT Maintenance, installation and support.
  • One (1) year of experience in Pro AV maintenance, installation and support.
  • One (1) year of experience in live events production and support.

    • Special Working Conditions

  • Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving :
  • Travel to campus during interview / selection process will be at candidate’s own expense
  • May be required to travel or be assigned to all MCCCD locations
  • May require numerous evenings or weekends
  • May require prolonged periods of viewing a computer screen
  • May be required to lift or carry up to #50 lbs
  • May require ladder work, or working at heights.
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    Helpdesk Specialist • Glendale Community College