TEAM MEMBER RELATIONS SPECIALIST

Team Member Relations Specialist

Under the direction of the Human Resources Manager, the Team Member Relations Specialist provides expert consultation and professional advice to members of management, assistance to hourly Team Members and is involved in a variety of positive Team Member initiatives.

Maintain a working knowledge of industry best practices and be knowledgeable of changing laws pertaining to Human Resources.

Communicates daily and weekly terminations with appropriate departments and processes in the HRIS system.

Responsible for managing the Team Member Relations inbox for the department.

Conducts Team Member related Tier 1 investigations, especially highly sensitive issues that require confidentiality.

Provides direction, coaching and advisement to Team Members in interpreting and communicating company policies, procedures, and practices as they relate to resolving issues.

Assists in the coordination of Culture Club events and Team Member assistance programs.

Utilize the leave administration platform, UNUM, for tracking and reporting Team Member requests and determinations.

Administer the Exit Interview process, analyze data and generate reports to operators.

Participate on corporate and business task teams as dictated by departmental needs.

Maintain a high level of confidentiality.

Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.

Responsible for managing the recognition programs.

Assist Team Member Relations Manager's in various tasks and projects.

Other assignments as directed.

Minimum two (2) years of Team Member Relations experience.

Bachelors/associate's degree in HR or related discipline preferred.

Experience in casino and/or hotel environment preferred.

ADDITIONAL REQUIREMENTS:

Demonstrate ability to communicate effectively and build strong interpersonal relationships; must be outgoing and approachable.

Proven problem-solving skills with the ability to think creatively and adapt to unique situations recognizing that no two challenges are exactly alike.

Demonstrated experience in Team Member Relations, including handling employee concerns, conflict resolution, and navigating sensitive workplace issues with professionalism and discretion.

Solid understanding of ADA (American with Disabilities Act) and FMLA (Family and Medical Leave Act) regulations, with practical experience applying these laws in workplace scenarios.

Results-oriented with a commitment to delivering high-quality work in a fast-paced, high-pressure environment that may be demanding for some.

Strong organizational skills with the ability to prioritize tasks and manage multiple assignments under tight deadlines.

Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.