Technical Records Specialist 2- DOPL

Technical Records Specialist II

The Division of Professional and Occupational Licenses (DOPL) provides consumer protection and public safety through its regulation of more than 250,000 licensees within more than 44 Boards and Commissions here in the great State of Idaho. This Technical Records Specialist II position is a great opportunity for a professional who's looking to provide consumer protection and public safety for all Idahoans. This position will support the Building, Construction, and Real Estate Bureau.

Example of Duties :

• This position provides technical support to assigned Boards and Division administration as assigned by the supervisor. Those services include receiving, reviewing, and processing applications; providing licensure information; issuing licenses and certifications; preparing and maintaining files.
• Process applications and forms
• Enter data from application and request forms into the licensing database
• Process application funds
• Issue licenses
• Update individual licensee records
• Correspond with applicants regarding needed information
• Print and send licenses, license verifications, certificates
• Research, analyze and resolve complex problems in licensure processes
• Process audit information and provide audit follow-up
• Provide customer service to external customers
• Work with a phone and email queue throughout the day, requiring effective communication skills and the ability to manage high volumes efficiently
• Act as content expert for Boards served, and respond to questions from applicants and licensees
• Provide technical assistance for the Division's services in person and on the phone
• Deal with individuals from varying cultural and socioeconomic backgrounds, sometimes in stressful situations
• Provide specialized information pertaining to board programs and services
• Provide front counter support by assisting customers in-person with licensing-related tasks, including processing payments and issuing licenses
• General office responsibilities
• Review website, applications, letters and licensing database to identify errors and needed updates
• Monitor email
• Scan documents
• Other duties as assigned

Minimum Qualifications :

Preferred Qualifications :

Desired candidates will have the ability to :

BEST RETIREMENT AVAILABLE IN THE NATION! We have the one of the Nation's best state retirement systems that offers a lifetime benefit.

EXCELLENT BENEFITS!

EEO / ADA / Veteran : The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY / TTD : 711), or email [email protected].