Regional Sales Support Representative (Northeast)

Regional Sales Support Representative (RSSR)

The Regional Sales Support Representative (RSSR) will gain hands-on experience in various aspects of sales while providing general sales support for the sale of loupes and light systems for healthcare clinicians in our North America Market. The primary responsibilities include partnering with Sales Representatives in the field at appointments and events and providing them with support in performing lead generation activities and conducting customer fittings.

Essential Duties and Responsibilities :

• Shadow Sales Representatives in the field to gain insight into all aspects of sales including relationship building with integrity, promoting products, taking custom measurements, and servicing custom loupes and light systems.
• Attends and supports Sales Representatives at trade shows, school fittings, and continuing education events.
• Provides Sales Representative coverage in open territories when needed.
• Conducts outbound sales calls to customers to support funnel management.
• Provides customers with sales consultations and post-sales service over the phone and in person.
• Creates new sales opportunities through in-person cold calling, social media, and phone prospecting.
• Maintains a high level of product knowledge to support a high level of conversion rate from lead to appointment.
• Qualifies inbound marketing leads via Customer Relationship Management (CRM) system in a timely manner to achieve daily and monthly targets and follows standard work.
• Maintains open communication with the field sales team to ensure a seamless transition of leads from Marketing to Sales.
• Attends, understands, and actively participates in daily, monthly, and quarterly department meetings to stay abreast of Key Performance Indicators (KPIs) and top priorities including the status of appointment metrics and conversion rate.
• Participates in continuous improvement activities under the Envista Business System (EBS) to contribute to a high-performing team while meeting customer satisfaction.
• Attends required department trainings on and offsite when needed.
• Follows company policies and procedures including quality and safety.

Incidental Duties : The above statements describe the general nature and level of work being performed in this job. They are not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned, as required, by management.

Job Requirements :

Skills and Abilities :

Physical Demands : Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Target Market Salary Range : $51,900 - $75,800

Operating Company : Orascoptic