Senior Business Process Analyst

Senior Business Process Analyst

Omada Health is a digital-first, integrated care provider that helps people build sustainable habits that improve their healthwhether that's losing weight, managing diabetes, reducing stress, or staying on top of hypertension. We combine human care teams, behavior science, and data-driven insights to deliver outcomes that matter.

We're looking for a Senior Business Process Analyst to drive operational excellence and scalability across Omada's rapidly evolving business. This role will play a critical part in designing and improving the processes that enable seamless member experiences, efficient go-to-market workflows, and measurable results.

As a Senior Business Process Analyst at Omada Health, you'll identify, analyze, and optimize cross-functional workflows that power our customer operations. You'll collaborate with leaders across Commercial Operations, Marketing, Customer Success, IT, and Sales to streamline how we serve our members and clients while maintaining quality, compliance, and operational agility.

The ideal candidate is a systems thinker who thrives in complexity, is fluent in continuous improvement methodologies, and can balance innovation with structure in a high-growth digital health environment.

Key Responsibilities

Process Design & Optimization

• Map and evaluate end-to-end workflows across go-to-market (GTM), operational, and technical teams to identify inefficiencies and opportunities for automation or redesign.
• Lead initiatives that improve member experience, reduce operational friction, and enhance efficiency.

Measurement & Insight

Implementation & Change Leadership

Governance & Compliance

Qualifications

Required :

Preferred :

Success Profile

A successful Business Process Manager at Omada Health is :

Benefits :

It takes a village to change health care. As we build together toward our mission, we strive to embody the following values in our day-to-day work. We hope these hold meaning for you as well as you consider Omada!