Manager-Patient Access

We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals careers that not only make the most of your skills and talents, but also your heart.

Join us and discover why Modern Healthcare Magazine named us in its Top 100 Places to Work.

Overview :

Position manages and coordinates department activities for their assigned Patient Access areas. Acts as a resource for internal and external customers and delivers exceptional service.

Must maintain current knowledge of regulatory agency requirements (Joint Commission, CMS, HIPAA, EMTALA, etc.). Leads process improvement and initiatives for problem solving.

Instrumental in cultivating a positive team approach. Participates in benchmarking to ensure that the assigned areas meet departmental goals.

The Manager develops and implements new policies and procedures to improve workflow and effectiveness of the department.

The Manager must perform other duties as assigned. Performs duties and responsibilities in a manner consistent with the organizations mission, values, and Mercy Service Standards.

Qualifications :

Education : High School Diploma or equivalent required. Bachelors degree in business or related field preferred.

Experience : Previous management experience required. Experience with software and systems used in the department preferred.

Previous experience in the healthcare field preferred.

Other Skills and Knowledge : Experience with software and systems used in the department preferred. Must have good interpersonal and communication skills, verbal and written.

Self-starter, ability to work independently, highly motivated and organized, requiring little direction. Good investigative and problem solving skills are necessary.

Ability to adapt to rapidly changing conditions and requirements, able to coordinate and prioritize different activities simultaneously.

We Offer Great Benefits :

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures.

We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and unafraid to do a little extra to deliver excellent care that's just part of our commitment.

If that sounds like a good fit for you, we encourage you to apply.

leadership, call center, mentor, guidance, manager, registration, scheduling

EEO / AA / Minorities / Females / Disabled / Veterans