Customer Service Call Center Professional

We get it : job searching takes time and attention. At Kelly®, we’re here to make it a whole lot easier for you. We’re seeking a Customer Service Call Center Professional to work at a premier client in Columbia, SC.

This opportunity could be the one you’ve been looking for.

Salary / Pay Rate / Compensation : $13-$16 per hour

Why you should apply to be a Customer Service Call Center Professional :

• Competitive salary and benefits package.
• Join a reputable and established company.
• Opportunity for growth and advancement.
• Work in a professional and supportive team environment.

What’s a typical day as a Customer Service Call Center Professional? You’ll be :

• Responding to customer inquiries via telephone, written communication, web, or walk-in.
• Researching and resolving non-routine inquiries.
• Reviewing and adjudicating claims and non-medical appeals.
• Ensuring effective customer relations by providing accurate and timely responses.
• Handling situations that may require adaptation of response or extensive research.
• Examining and processing claims and appeals according to regulations and guidelines.
• Identifying and reporting potential fraud and abuse situations.

This job might be an outstanding fit if you :

• Have strong verbal and written communication skills.
• Possess excellent customer service skills.
• Have good spelling, punctuation, and grammar skills.
• Are proficient in basic business math.
• Can handle confidential or sensitive information with discretion.
• Have a high school diploma or equivalent.
• Have at least 2 years of call center experience, including 1 year of claims or appeals processing.
• Can work onsite at the client location in Columbia, SC.
• Have proficiency in Microsoft Office.

What happens next :

Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Call Center Professional today!

GRACE

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