Patient Service Coordinator - #Staff

Patient Service Coordinator

We are seeking a Patient Service Coordinator (front desk) who will be responsible for checking in patients for their appointments, checking out patients and assigning a follow up appointment if necessary, verifying insurance, collecting payments, processing referrals and answering phones. The PSC is also responsible for assisting providers as needed. Specific Duties and Responsibilities include providing friendly, courteous and confidential assistance to patients and their family members / representatives, following HIPPA guidelines, using EPIC system for patient registration, scheduling, check-in, check-out, processing referrals and to communicate patient messages to providers, handling in-basket messages sent to the Front Desk Pool, checking Right-fax and forwarding to proper provider / staff, sending faxes through Right-fax, scanning appropriate faxes into patient record in Epic, scheduling pre-op appointments, filling vacant appointment slots due to cancellations, verifying Medical Assistance eligibility, verifying all other insurances, checking eligibility for grant patients, verifying demographic information, scanning picture ID and insurance card, calling insurance company if information on insurance card is incorrect, collecting patient payments, using bump list to call patients who need to be rescheduled, using the AWARE Report to improve bypassed warnings, reporting deceased patients, assisting with special projects, preparing and mailing missed appointment letters, answering phones, calling transportation services for patients, informing Administrative Coordinator when the parking voucher supply is running low, processing outside agency forms, making sure all patients who did not present for a scheduled visit are either cancelled or no-showed, scanning paperwork into EPIC daily, ensuring windows and cabinets are locked at end of shift, sending morning email to staff and supervisors with assigned duties for the day, and other duties as assigned. Essential Job Functions include the ability to multitask while providing customer service to patients or others, assisting providers, and entering information into the scheduling system, the ability to use a computer, copy machine, and to prioritize duties. Minimum Qualifications include a high school diploma or graduation equivalent and one year of work experience in customer service. Preferred Qualifications include customer service in a medical setting using Epic EHR and two years related work experience. Classified Title : Patient Service Coordinator Role / Level / Range : ATO 40 / E / 02 / OD Starting Salary Range : $16.20 - $28.80 HRLY ($42,000 targeted; Commensurate w / exp.) Employee group : Full Time Schedule : M-F; 8 : 30-5 : 00 FLSA Status : Non-Exempt Location : Johns Hopkins Bayview Department name : SOM DOM Bay Addiction Medicine Personnel area : School of Medicine