Exhibitor Services Manager

Exhibitor Services Manager

Provides professional client services support while serving as the primary liaison between clients and facility departments to oversee all aspects of facility operations related to events and exhibitor services. Supervises and coordinates the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders. Effectively communicates these needs to the Utility Services Manager, Exhibitor Services Coordinator, Electrical Engineer, sub-contracted electrical / engineering staff and the operations department. Job responsibilities also include on-site Exhibitor Services Desk coverage as required per event specifications. Requires a commitment to work a flexible and irregular work schedule according to specific event agendas and assignments, including lengthy hours, early mornings, late evenings, weekends, and holidays.

Essential Duties and Responsibilities

• Responsible for planning, coordinating & supervising the logistics of executing exhibitor service orders
• Coordinate with Director of Event Service and Event Managers in customizing Exhibitor Kits
• Process exhibitor service orders and provide show support while operating the Exhibitor Services Desk as needed during Trade and Consumer shows and some special events as warranted
• Process credit card orders and record all money received for exhibitor services pre / present / post events
• Process, distribute, and track all exhibitor services orders
• Process exhibitor service collections following show floor electrical audits to collect payment
• Work closely with Event Managers to coordinate exhibitor / clients customer services relations
• Intermittently assist the event staff with coverage of events while serving as the Facility Manager on Duty as required
• Frequently required and responsible to work a flexible and irregular schedule, including lengthy hours, early mornings, late evenings, weekends and holidays as required by specific event agendas, event requirements, and event assignments
• Conduct room setup specification checklists
• Administer events and ensure facility management policies and procedures and objectives are upheld
• Participate in event preview / reviews in weekly production staff meetings
• Receive, respond, and resolve challenges and complaints that may occur during events from clients or guests
• Research and resolve customer service issues before / during / after events
• Maintain an active and positive working relationship with internal and external partners
• Ensure timely and accurate event information is delivered to the finance department for settlement / invoicing purposes
• Exercise discretion and utilize independent decision-making during events that will best represent the facility and serve the guests and clients
• Interacts with other facility staff in a professional, courteous, and cooperative manner
• Provide excellent customer service to internal and external clients
• Perform other duties as assigned

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include supervising and coordinating the activities and operations for client services support while serving as the primary liaison between exhibitors and facility departments to process electrical, utilities, cleaning, and telecommunications orders.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills and Abilities

Computer Skills

To perform this job successfully, the individual should have intermediate knowledge of Microsoft Office programs (Outlook, Word, Excel, and PowerPoint), Momentous, and BlueBeam.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity / Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.