Guest Services Coordinator

Guest Services Coordinator

Sun Outdoors Lake Travis, Austin, TX, US

Regular, Full Time, $17.50 per hour

Job Summary

Guest Services Coordinators handle routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities within the resort.
• Assist with the preparation of marketing materials.
• Make collection calls for site rental payments as directed; submit bad debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and / or Sales Manager and enter prospect information into property management / reservation system in a timely manner.
• Obtain approvals on prospective resident applications; track all approvals and denials.
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications.
• Review and code invoices and other payables & submit to manager approval.
• Other duties as assigned.
• Check guests in and out for their reservations.
• Greet and establish rapport with guests, current and prospective residents.
• Field resort comments, suggestions, and complaints to resort leadership.
• Maintain petty cash fund.

Requirements

Rewarding Benefits

At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.