Desktop Support Engineer

Introduction

Visium Resources has been asked to identify qualified candidates for this Desktop Support Technician position. This position is a 6 month contract with possible extensions. Candidates will be required to work onsite in Clayton, NC supporting internal employees across the organization.

Summary : Provide onsite desktop and IT support to resolve end user technical issues in a timely manner to maintain customer satisfaction. Install, troubleshoot and maintain a wide variety of equipment and applications. Work as part of a cross-functional Information Technology and Infrastructure team supporting customers that are onsite as well as remote. Responsibilities : -Image of new laptops, desktops and clients for Office and Manufacturing system usage.-Setup and support cellular devices for end users.-Inventory control of patch cables, video cables, peripherals and other IT items.-Assist in ordering and receiving equipment, as required-Comply with internal and external regulations and procedures.-Follow all safety and environmental requirements in the performance of duties.-Use remote management to assist end users who are working remote.-May move equipment or supplies weighing up to 33 pounds within the facility using various body positions.-May be required to work outside regular business hours to support manufacturing.-May require working in loud noise environments with hearing protection.

Requirements : -Minimum of 2 years of experience required, preferably in a customer facing role.-Hands on hardware trouble-shooting experience, including laptops, desktops, barcode scanners, and audio / video systems.-Experience with Office365 applications.-Experience with ticketing systems such as ServiceNow.-Experience with supporting iPads and iPhones.-Operational experience, hands on support for end user technical issues in an operating facility.-Ability to demonstrate and provide excellent and friendly customer service skills.-CompTIA A+ certification is preferred.

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Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations. At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset. Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible. Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.