Build the Future of Travel at Iron Mountain
At Iron Mountain, we are looking for someone to own, transform, and lead our travel program into the future. As the Senior Category Manager, Corporate Travel & Operations, you will be the go-to expert in modernizing, controlling, and optimizing how IRM's employees travel around the world. This role bridges internal business requirements with external travel service providers, with a strong focus on policy adherence, duty of care, cost control, and traveler satisfaction. This newly dedicated role will define and lead the future of IRM's corporate travel program, shaping the global supplier base, setting preferred partners across air, hotel, and ground transport, and ensuring effective travel operations.
As the single point of contact for IRM's global travel program, you will :
- Negotiate global and regional deals with hotels, airlines, car rental providers, rideshare platforms, and booking tools
- Take control of our current TMC relationship (FCM), optimize fulfillment, and ensure adherence to policy
- Redesign our travel policy in partnership with Procurement CoE and the CPO to reflect modern business travel needs, cost controls, and duty of care
- Implement compliance controls, enforce policies, and report violations
- Own the travel operations tech stack ensure tools like Concur, Workday, or other systems are integrated, effective, and user-friendly
- Drive reporting, analytics, and insights that impact IRM's bottom line (P&L savings, soft dollar wins, supplier performance)
Key responsibilities include :
Develop and lead a comprehensive global travel category strategyDefine and implement sourcing strategies (supplier consolidation, market benchmarking, AI-driven insights)Manage supplier relationships and performance (hotels, airlines, rideshare, TMC, and more)Partner across Procurement, Finance, Risk, and Legal to manage compliance, risk, and duty of careDeliver P&L-impacting savings and improve the employee travel experience simultaneouslyPerformance measures include :
Assurance that the performance and support of the travel partner / platform is optimized and measured to demonstrate successExpand the program, where applicable, to un / under-served regions in partnership with the Corporate Card ProgramImprovement in supplier performance metrics (e.g. fulfillment rate, quality, responsiveness)Stakeholder satisfaction and engagement with travel experienceRisk reduction, contract coverage, and compliance levels across supplier baseExperience & skills required include :
Bachelor's degree in Procurement, Business, Supply Chain, or related field10+ years of experience in procurement, travel programs or bothTraveler engagement : Advises and trains employees on policy and tools; demands empathy, clear coaching, and change-management aptitudeExecutive presence : Comfortability presenting travel metrics, risks, and savings to C-suite leaders, Finance and regional headVendor relations : Negotiates contracts and manages SLAs with TMCs, airlines, hotels, and ground-transport providers; relies on expert negotiation and relationship-management abilitiesStrong track record of leading global sourcing initiatives and delivering commercial outcomes across regionsAdvanced skills in supplier negotiation, contract structuring, and category planningExperience operating in regulated environments with exposure to legal, data privacy, and labor compliance requirementsPreferred experience includes :
Experience negotiating with, and managing, travel partners of all typesExperience developing global supplier frameworks and governance modelsMCIPS qualification or equivalent professional certificationKnowledge of procurement systems, analytics tools, and performance dashboardsExperience leading cross-functional teams in a matrixed environmentDecision rights & scope include :
Category spend accountability : up to $80M globallyApproval authority : up to $100,000 per transaction in systemContract ownership and negotiation authority : up to $15 million per contractManagement of matrix project teams across numerous geographiesPrimary interface for strategic suppliers in category areaCategory : Finance
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.