System Center Service Manager administrator

Job Description

The South Carolina Department of Health and Human Services (SCDHHS) is the

Medicaid Agency for South Carolina. The Bureau of IT Services is responsible for IT S

support for the Department’s staff statewide. This includes a call center, hardware and

software support, IT training, and enterprise applications. Examples of projects include

the planning and rollout of new hardware and software, proper disposal of old hardware,

inventory control and orientation of new staff.

Now is the time to join SCDHHS in building a better tomorrow, today. If you thrive on

being challenged, interacting with diverse technical teams, and using your expertise to

imagine, innovate and explore, then SCDHHS in Columbia, SC is the best place for you.

Here the best and brightest technical experts are coming together and using cutting-edge

technologies to solve some of the State’s toughest problems. Realize your potential today.

Join us in an environment where you’ll find endless learning opportunities, career growth

and development, and a culture committed to innovation.

WHY IS THIS POSITION OPEN (new role, increased workload, new dept, resignation, promotion)?

If backfill Position – What separated the candidate you initially selected from all the other

resumes presented?

This is a new position that will be responsible for managing, maintenance, and intake of new

Service Manager requests.

SCOPE OF THE PROJECT :

SCDHHS is seeking an experienced System Center Service Manager administrator. The

primary focus of this role is maintaining System Center infrastructure and taking new requests

into Service Manager. Developing workflows in System Center Orchestrator. Working in the

Cireson web portal.

POSITION TITLE : IT HEALTHCARE CONSULTANT – SOFTWARE ENGINEER – PROJECT LEAD

EST. START DATE : NOVEMBER 16, 2025

EST. DURATION : 12 MONTHS

POSSIBILITY OF EXTENSION?

YES

PRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?

Criminal, credit, everify, confidentiality form

DAILY DUTIES / RESPONSIBILITIES :

Essential Responsibilities

1. The Service Manager Engineer will report to the SCDHHS Bureau Chief of

Information Technology Services. They will work with SCDHHS business units

to collect and develop requirements for Service Manager requests. The position is

focused on administration and creation of new requests.

2. Work with System Center Orchestrator. Create new orchestrator workflows,

maintaining, and updating workflows.

3. Work with Cireson. Maintain and update software and work with vendor to fulfill

service requests. Updating JavaScript for service requests.

4. Maintain, update, patch System Center, Orchestrator, and Cireson.

5. Interact with staff, other team members, all levels of management and internal and

external organizations, including vendors performing outsourced work, in the

compilation and management of information needed for Service Manager

requests.

6. Work with technical staff and business stakeholders to create deliverables and

artifacts that are intended for audiences of varying levels of technical knowledge.

7. Serve as a Subject Matter Expert (SME) and / or Point of Contact (POC) for

developing and managing processes related to the Service Manager environment.

8. Make recommendations on specific improvements in efficiency, effectiveness,

report template and structure, and productivity to leadership.

9. Act as a liaison between the technical team and management from various

stakeholder areas including executive level management.

10. Some after hours project and platform support will be expected.

Program Experience :

Current or recent experience with MS System Center is required and will be given the

highest weight. Experience should include well documented success with previous MS

System Center projects as well as experience in an enterprise level System Center

environment.

Technical Knowledge :

Experience related to any or all the following technologies would be considered desirable

for this position :

• MS System Center Service Manager
• MS System Center Orchestrator
• Active Directory
• Windows Servers
• Javascript
• Cireson
• IT Network Infrastructure and Server Operations / Implementations

General Duties and Responsibilities :

1. Develop and refine Service Manager request intake process for SCDHHS.

2. Maintenance and Patching of Service Manager environment and make

recommendation about future improvement opportunities.

3. Acting as the lead on a project to migrate the existing Service Manager

environment to an updated and current standard.

REQUIRED SKILLS (RANK IN ORDER OF

IMPORTANCE) :

1. Minimum 3 years of working in a

development role supporting MS

System Center, demonstrating a

deep understanding of services &

features, site design & best

practices.

2. Minimum 3 years of administrative

experience in MS Azure.

3. Minimum 5 years of administrative

experience in MS Servers.

4. Minimum 3 years’ experience in an

IT methodology framework. (i.e.

ITIL, MITA…)

Preferred Skills (rank in order of

Importance) :

1. Working knowledge of System

Center Service Manager

2. Working knowledge of Cireson

3. Working knowledge of System

Center Orchestrator

4. Working knowledge of JavaScript

5. Working knowledge of PowerBI

6. Working knowledge of SQL

7. Working knowledge of HTML

8. Working knowledge of XML

9. Working knowledge of PowerShell

10. Experience with healthcare and

healthcare related requirements

11. Experience with major project

implementation.

12. HIPAA, CDC, and other network

infrastructure and server

frameworks

REQUIRED EDUCATION / CERTIFICATIONS :

1. Bachelors Degree and / or 5 years of

related work experience

PREFERRED EDUCATION / CERTIFICATIONS :

1. MS Server Admin Certifications

INTERVIEW PROCESS (phone, video or in-

person, how many rounds of i / v’s, etc.)

Video for initial interview. In-person or video

may be used for secondary interview(s)

INTERVIEW AVAILABILITY : How soon can you

schedule an interview (date / times)?

As soon as initial screening of qualified

candidates is complete

Requirements

Skill Required / Desired Amount of Experience Proven work experience with enterprise data governance Required 3 Years Proven work experience with the OneTrust platform (Data Mapping, Data Discovery, Data Catalog, Assessments) Required 2 Years Proven work experience creating documentation for internal and external audiences, technical and business audiences Required 3 Years Proven work experience supporting the creation and presentation of knowledge and training Required 3 Years