Process Improvement Analyst II - Ambulatory Care Operations - Mount Sinai Hospital - Full-Time M-F

Process Improvement Analyst II

The Process Improvement Analyst II provides planning and analytical support for improvement initiatives coordinated by the Office of Strategic and Business Planning utilizing a wide range of improvement tools and methodologies that advance Mount Sinai Health Systems continuous improvement culture. The PI Analyst II plans, analyzes and executes improvement initiatives and evaluates the impact of improvement efforts in order to achieve the health systems mission and vision.

Responsibilities

1. Identifies appropriate methods and scope for organizational studies and evaluations to support improvement projects through personnel interviews and in person observations of both patient care and non-patient care areas

2. Executes complex data analysis to support leadership decision making in a variety of subject matter areas, including: process measures and performance metrics, scheduling, resource utilization, labor and productivity, quality measures, patient satisfaction measures, and demographic data

3. Collaborates with team members and stakeholders to develop and test hypotheses related to scope of analysis

4. Tracks and evaluates improvement in process and outcome metrics, establishing sustainable solutions for continuous improvement

5. Designs presentations that distill and communicate analytical and observational findings to stakeholders, including creating figures and diagrams to illustrate operations

6. Effectively communicates and collaborates with all levels of staff, from leadership to front line personnel. Presents findings and recommendations in formal and informal settings to project stakeholders and leadership

7. Supports workgroups and project meetings with guidance from the team, developing trusting working relationships with all partners

8. Facilitates workgroups and ad-hoc meetings in demonstrated expertise areas with guidance and support from project lead

9. Utilizes project management skills to support initiatives, including but not limited to: developing scope and timeline for improvement projects, tracking deliverables and project timelines, facilitating meeting preparation activities, coordinating project report-out presentation preparation, and other project related tasks as necessary for project success

10. Develop and track metrics improvement through reports and dashboards to communicate financial and operational objectives. Effectively delegates tasks among team members.

11. Support and teach junior colleagues on project-specific tasks. Develop relationships with all staff. Interact with sponsors on specific areas of expertise. Meet with staff independently to gather information. Effectively correspond with stakeholders via email, phone and in-person communication independently

12. Maintains current knowledge of health care delivery trends and evidence-based solutions for improving the delivery of care and services

13. Acquires and applies knowledge in a wide range of process and performance improvement methodologies

14. Actively participates in and contributes to departmental improvement initiatives

15. May independently lead, manage and execute process improvement initiatives

16. Performs other duties as required

Qualifications

Education Requirements

Bachelors degree (Masters preferred)

Experience Requirements

2-4 years of combined professional experience and/or graduate-level education relevant to healthcare operations, data analysis, strategic planning and process improvement

Required Skills

• Microsoft Office Suite

About Us

Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.

Job Info

• Job Identification 3032455
• Job Category Professional
• Posting Date 11/07/2025, 10:08 PM
• Job Schedule Full time
• Job Shift Day
• Locations 17 E 102 St, New York, NY, 10029, US