Business Analyst/Consultant 1

Job Opportunity

The Wisconsin Court System - CCAP is seeking up to two Implementation, Training and Support Specialists to support the rollout of statewide mandatory electronic filing (eFiling) throughout the State of Wisconsin. As mandated by the Wisconsin Supreme Court, all documents must be provided to the circuit courts in a digital format on a schedule defined by the Director of State Courts. CCAP is the IT provider for the Wisconsin Court system, and has custom developed the software that supports this mandate, and is rolling it out across the state in a multi-year implementation effort. The Software Implementation, Training and Support Specialist will support the eFiling system for internal court system personnel, court litigants, and for members of the public. Product support will be provided in-person, over the phone, via email, or via live online chat. Implementation support will be provided on-site at any one of the county courthouses throughout the state. On-site support will include training sessions for members of the public and also for court system staff.

Qualification - Rating

Must Have

Administration - Customer Service

Phone based technical support * - 1 Yrs.

Administration - Training

Ability to develop user documentation and perform training * - and 1 Yrs.

General Competencies

Excellent oral and written communication skills * - and 1 Yrs.

Experience providing direct customer service * - 1 Yrs.

Information Technology - Operating Systems

Application Support * - 1 Yrs.

Information Technology - Testing

Ability to perform testing of applications, facilitate testing by others, document results * - and 1 Yrs.