Public Safety Liaison (Austin, TX)

Public Safety Liaison

Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

Location: Austin, TX

Must reside in or within close proximity to the designated region. This is a remote role with on-call responsibilities and occasional travel required, estimated at less than 20%.

Job Summary: This role directly serves as a critical bridge between autonomous vehicle (AV) operations and the municipal emergency management community. Success in this position strengthens partnerships, enhances public safety outcomes, and reduces risk during emergency and event interactions. As a Public Safety Liaison, you will be responsible for fostering trust and collaboration between corporations, emergency management, and public safety agencies. This role will require both proactive and reactive functions to ensure effective engagement, training, and emergency management. An effective Public Safety Liaison will enhance preparedness and improve coordination across multiple organizations, including local emergency management, traffic management authorities, and airports. It also requires working closely with and in parallel to the Crisis24 First Responder Ambassador Team, who lead and manage all relationships with Law Enforcement and Fire/EMS agencies and leaders. During disasters or very large special events, the role will work directly with the local jurisdiction's emergency management functions to facilitate information exchange, operational decon coordination, resource coordination, and public messaging synchronization.

Key Responsibilities:

• Build and maintain relationships and partnerships with a range of public safety and community organizations to strengthen trust and understanding of autonomous vehicle (AV) operations.
• Participate in classroom, field-based, and virtual training sessions on emergency preparedness, incident response, crisis management, and recovery operations as it relates to autonomously driven vehicles.
• Conduct drills, tabletop exercises, and full-scale simulations to assess readiness and identify improvement areas.
• Serve as a subject matter expert in emergency management practices, policies, and procedures.
• Collaborate with cross-functional teams to integrate emergency preparedness into organizational operations
• Maintain compliance with local, state, and federal emergency management regulations and standards.
• Support real-world incident response when required, providing guidance and coordination as needed.
• Educate public safety agencies on how emerging transportation technologies operate, how they respond during emergency situations, and the best practices for safe and effective interaction.
• Work closely with municipal public safety officials to ensure the safe introduction of emerging transportation technology.
• Build trust, enhance safety and foster collaboration.
• Apply a technical understanding of new transportation technologies to support incident response and provide clear, concise information to emergency management personnel.

Desired Qualifications:

• FEMA Independent Study Incident Command System 100; Introduction to the Incident Command System
• FEMA Independent Study Incident Command System 200; Basic Incident Command System for Initial Response
• FEMA Incident Command System 300; Intermediate ICS for Expanding Incidents
• FEMA 700; An Introduction to the National Incident Management System
• 5+ years of experience in emergency management, public safety, or disaster response.
• Ability to define, build and maintain a broad network of working relationships
• Existing networks and contacts in public safety agencies beyond Law Enforcement and Fire/EMS, community facing organizations, and state and local government agencies.
• Excellent presentation, communication, and facilitation skills.
• Familiarity with risk assessment, hazard mitigation planning, and continuity of operations (COOP)
• Experience with EOC exercises (tabletop, functional, full-scale)
• Excellent written and verbal communication skills, with the ability to engage effectively with stakeholders.

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.