Business Analyst/ Hartford, CT ( Hybrid), 12 Months Contract

Business Analyst-Technical Writer

The Business Analyst-Technical Writer is responsible for coordinating the procurement of applications, network infrastructure, and information technology for the Connecticut Information Sharing System (CISS). The CJIS Governing Board oversees CISS and other critical criminal justice information systems and projects. The Business Analyst-Technical Writer will play a crucial role in an IT project focused on criminal justice information systems and digital evidence management. The primary responsibility of the role is to support a comprehensive study and produce a detailed report on the existing criminal justice information systems and digital evidence management processes. This position requires a unique combination of skills in business analysis and technical writing, encompassing both functions. Under minimal supervision, this position will coordinate, monitor, and report on all activities related to the project. The role involves working collaboratively with staff, public safety entities, and vendors, emphasizing high attention to detail, consistent reliability, and responsiveness during regular work hours.

Reporting position: The Business Analyst-Technical Writer reports to the CJIS Executive Director but will also take direction from the CJIS Program Manager. Collaboration with CJIS project managers, operations managers, finance managers, solutions architect for hardware/software security solutions, and peers at other agencies is expected.

Specific Services Required:

• Collaborate with the IT team to conduct a feasibility study for a State-wide digital evidence storage and sharing system for State agencies and municipal police departments.
• Rapidly produce high quality documentation that exceeds established compliance standards.
• Research, write, edit, and proofread complex technical data.
• Provide Business Analyst services:
• Gather and analyze business requirements related to criminal justice information systems and digital evidence management.
• Conduct interviews and workshops with stakeholders to understand their needs and challenges.
• Identify opportunities for process improvement and recommend solutions.
• Collaborate with technical teams to translate business requirements into technical specifications.
• Assist in the development of plans of future state systems.
• Perform Technical Writing tasks:
• Prepare and maintain project documentation, including project plans, requirement documents, and technical specifications.
• Create clear and concise user manuals, standard operating procedures, and other instructional materials.
• Collaborate with subject matter experts and technical teams to ensure accurate and comprehensive documentation.
• Organize and present complex technical information in a user-friendly manner.
• Review and edit documents for clarity, consistency, and compliance with established standards.
• Prepare for the study:
• Conduct thorough research on criminal justice information systems and digital evidence management best practices.
• Collect and analyze data from various sources, such as existing systems, user feedback, and industry reports.
• Identify gaps, challenges, and potential risks in the current processes and systems.
• Prepare a detailed study report outlining findings, recommendations, and a roadmap for improvement.
• Present study findings to project stakeholders, addressing any questions or concerns.
• Foster collaboration and communication:
• Collaborate with cross-functional teams, including IT professionals, legal experts, law enforcement personnel, and system users.
• Communicate effectively with both technical and non-technical stakeholders.
• Participate in meetings, workshops, and presentations to gather information and share progress.
• Meet all assigned responsibilities' service level agreements (SLAs) on time and in full.
• Develop and maintain trusting stakeholder relationships across operations, business and agency stakeholders.
• Represents CJIS with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.

Required Skills/Experience Minimum Qualifications:

• Bachelor's Degree with coursework in technology, supply chain management, business, criminal justice or a closely related field; AND minimum two (2) years of professional-level experience in information systems administration or procurement; OR an equivalent combination of education, training, and experience.
• Experience in public safety or public sector is desired.
• Certifications are desired.
• Working knowledge of public safety software and applications is desired.
• Mandatory experience in software procurement.
• Proficiency in Microsoft Excel, PowerPoint, and MS Word.
• Demonstrated experience in writing and organizing large technical documents.
• Demonstrated experience in the Business Analysis domain.
• Possess a growth mindset and show initiative in work assignments.

Preferred Qualifications:

• Master's Degree in Information Systems or equivalent.