Bilingual Medical Assistant (On-Call)

Health Coach

Asian Health Services, founded in 1974, provides medical, dental, and behavioral health services to more than 50,000 patients. Our approach to well-being focuses on "whole patient health" for all. We go beyond our clinic walls and invest in our community's overall health. We know that income, housing, and environmental struggles lie at the heart of poor health. That's why we also address food insecurity, youth leadership, and culturally competent care while working towards supporting safer streets and vibrant communities.

Location: Frank Kiang Medical Center (FKMC)

Job Summary:

The Health Coach is a Medical Assistant who, under supervision from the Clinic Site RN Manager or Clinic Units Manager, also serves as a member of the chronic care management team collaborating with patients and their providers to optimize the delivery of health care services to patients. The Health Coach provides medical assistance and interpretation, coordinates patient care with providers, and performs clerical tasks.

Note: Applicants must meet the minimum language requirements to be considered. Please review these requirements carefully before applying. Applications that do not meet these criteria will not be considered.

Essential Job Functions Clinic:

• Provides the highest quality of Medical Assistant care according to clinic policies and culturally competent care consistent with the agency's Guide to Service Excellence and Corporate Compliance Plan
• Safeguards patients' privacy rights and cooperates in the resolution of patient complaints.
• Participates in a year-long intensive training program to learn the core competencies required of a Health Coach II as described below (Duties and Responsibilities of a Health Coach II).
• During the training process, incumbents are required to perform all the Health Coach II duties under close supervision and are expected to meet the goal of working independently by the end of the training period.
• Takes and records vital signs, recognizing abnormalities, and reporting them to nurses and providers.
• Interviews patient to obtain and record medical history using SOAP format in preparation for medical visits
• Obtains basic health information and relevant documents and records.
• Participates in team huddles with providers before the start of clinic day to prepare for patient visits and manage standing orders.
• Performs basic in-clinic lab tests and obtains/processes specimens for lab send-out; performs tests such as electrocardiogram, spirometry, audiometry, and Snellen test.
• Performs basic nursing procedures such as injections (for immunizations and tuberculin skin tests only), phlebotomy, and dressing changes.
• Fills out forms for ancillary services or referrals as directed by a physician.
• Assists in optimizing patient flow.
• Performs sterilization, infection control and cleaning of clinic areas, and cleaning medical instruments/equipment.
• Maintains and orders clinic supplies, keeping examination rooms, and nursing area well-stocked.
• Performs interpretation duties, and makes simple referrals as required/assigned.
• Enters data and retrieve reports from the CDMS system as needed.
• Meets with provider staff to discuss elements of patient care and carries out orders as directed.
• Enters health information into electronic health records (EHR) and utilizes EHR for documentation, records retrieval, staff communications, and data reporting.

Technical/Ethical:

• Adheres to policy and procedures within the unit.
• Ensures patient's rights to privacy, safety, and confidentiality.
• Attends appropriate in-service education courses for technical growth.

Leadership:

• Attend all staff and component meetings, providing input as necessary; may participate in AHS subcommittees.
• Identifies problems in the work area and works with others to seek solutions.
• Demonstrates good communication skills with patients.
• Appropriately carries out AHS organizational goals.
• Participates in orientation and training for volunteers and new staff.

Minimum Qualifications:

• The employee must be experienced clinical Medical Assistant, having met the education and training requirements in the Medical Assistant field, and performing Medical Assistant duties with a high level of proficiency and culturally compassionate care
• Minimum one year of clinical experience in the healthcare setting
• Bilingual/bicultural in an Asian language required (Burmese, Cantonese, Vietnamese, Khmer, Korean, Karen, Mien, Tagalog, or Laotian)

Certifications, Licenses, Registrations:

• CPR certification required
• Medical Assistant certification

$33.94 - $37.16 an hour

On-call and temporary employees does not qualify for company benefits.