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Churchill Downs Race Track
Marketing Coordinator-ExChurchill Downs Race Track • New Orleans, LA, United States
Marketing Coordinator-Ex

Marketing Coordinator-Ex

Churchill Downs Race Track • New Orleans, LA, United States
30+ days ago
Job type
  • Full-time
Job description

Marketing Coordinator-Ex

Job Summary: Responsible for improving customer service, developing and implementing new promotions and maintaining and cultivating relationships with VIP customers.

Essential Duties and Responsibilities:

  • Market and recruit new guests and other customers to property.
  • Monitor visitation and play of VIP guests and walk the Slot floor regularly to provide customer service and assistance.
  • Respond to guest's requests, questions or concerns in an immediate and attentive fashion using detailed precision.
  • Prepare for guests visits and follow-up throughout and after departure, maintaining contact to ensure return visits.
  • Tele-market various player lists for contacting, attracting and information gathering purposes.
  • Attend special events and promotions to build guest rapport and create recognition amongst guests.
  • Determine player eligibility of complimentary services by analyzing player accounts while maintaining management reinvestment guidelines.
  • Maintain current, accurate player account information in Oasis to insure database integrity and privacy.
  • Performs other related duties as assigned.

Required Skills and Abilities:

  • Must be 21 years or older.
  • Must be able to obtain a Gaming and Racing License from Louisiana Racing Commission.
  • 1-2 years of experience.
  • Knowledge of principles and processes for providing customer service.
  • Ability to read, analyze and interpret common documentation.
  • Ability to respond to common inquiries or complaints from team members, regulatory agencies or members of the staff.
  • Ability to write and present information to management in a reasonable manner.
  • Ability to perform normal mathematical computations in regard to the implementation of current duties.
  • Ability to define problems collects data, establish facts and draws valid conclusions.
  • Ability to interpret an extensive variety of instructions and deal with several variables.

Physical Requirements & Working Conditions:

  • Work involves lifting, walking, talking, hearing, bending, stooping, climbing.
  • Must be able to lift and carry up to 50 pounds.
  • Office/Casino environment; Subject to outdoor temperature; Exposed to smoke, bright lights and noise at times.
  • The work environment consists of very non-demanding surroundings with a low noise level.
  • Will occasionally work in extreme heat or cold conditions.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us:

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We're always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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Marketing Coordinator-Ex • New Orleans, LA, United States

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