Technical Product Business Analyst (SCRUM Certified) - Remote

Technical Product Business Analyst

Paperless Environments has been revolutionizing document management and accounts payable workflow automation since 2005. Our innovative software solutions are used by over 2,000 customers across all 50 states and in 5 other countries. Our software enables customers to efficiently manage their accounts payable processing through workflow automation, document management and accounting system integration. We pride ourselves on delivering an exceptional customer experience and maintaining the highest level of customer satisfaction.

As a Technical Product Business Analyst at Paperless Environments, you will play a pivotal role in our product team. This senior-level role works closely with Product Management and Development to define product requirements and ensure smooth Agile execution of our SaaS solutions. You will bridge the gap between business needs and technical implementation translating stakeholder needs into clear requirements, grooming and prioritizing the product backlog, and collaborating with developers throughout the development lifecycle. The Technical Product BA ensures that new features and enhancements are well-defined, delivered on time, and meet our high standards for quality and customer satisfaction. You will also be an Agile process champion, helping the team maintain efficiency and continuous improvement in a fast-paced environment.

Key Responsibilities:

• User Story Definition
  • Translate business and user needs into detailed backlog items with clear acceptance criteria and use cases.
  • Ensure that requirements are documented in a clear, concise manner, and are readily understood by the development team.
• Backlog Grooming & Agile Planning
  • Proactively manage and groom the product backlog, keeping a well-prioritized list of user stories and epics ready for development.
  • Work closely with the Product Manager to prioritize backlog items aligned with product roadmap and customer value and prepare user stories for sprint planning (including story point estimation and dependencies).
• Cross-Functional Collaboration
  • Collaborate daily with Development, QA, Product Design, and User Assistance teams to ensure proposed solutions are technically feasible and align with business goals.
  • Act as a liaison between non-technical stakeholders and the technical team, clarifying requirements and answering questions during sprints to prevent misunderstandings or delays.
• Agile Ceremony Participation
  • Take an active role in Agile ceremonies attend daily stand-ups, lead backlog refinement sessions, lead/participate in sprint planning, and lead/contribute to sprint reviews and retrospectives.
  • Help drive smooth Agile execution by providing insight and feedback during these ceremonies and ensuring the team adheres to Scrum best practices.
• Testing & Quality Assurance
  • Define and write acceptance criteria for all user stories to guide the testing process.
  • Work with QA to develop test plans and ensure thorough coverage of requirements.
  • Assist in user acceptance testing (UAT) and actively validate that delivered features meet the specified requirements and acceptance criteria. When necessary, help triage and verify fixes for defects or support issues during the sprint.
• Documentation
  • Maintain comprehensive documentation of product requirements, process workflows, and release notes for new features.
  • Utilize Atlassian Confluence (and similar tools) to document functional and non-functional specifications, decisions, and knowledge transfer information for internal use.
  • Ensure that all documentation is up-to-date and accessible to relevant stakeholders for knowledge sharing and training purposes.
• Product Expertise & Support
  • Serve as a subject-matter expert on our products.
  • Provide clear and timely communication to all members of the team about feature progress.
  • Conduct knowledge transfers to train internal teams (Customer Support, Customer Success, Sales, etc.) on new product features and workflows to ensure organizational readiness for product launches.
• Integration & Deployment Support
  • Coordinate with Development and external partners when integrating with third-party services or APIs.
  • Assist in third-party integration efforts by gathering requirements for integrations and ensuring that solutions work as intended within our product ecosystem.
  • Support deployment activities by working with Development to ensure that acceptance criteria and infrastructure needs are met before release.
• Continuous Improvement
  • Identify opportunities to improve business analysis processes and Agile workflows.
  • Mentor junior analysts or team members (if applicable) by sharing best practices in requirements management and contribute to the refinement of team templates and standards for user stories and documentation.

Additional Requirements

• Education: Bachelor's degree in Computer Science, Information Systems, Business or a related field (or equivalent work experience).
• Experience:
  • 5+ years of experience as a business analyst (or related role in product/business analysis) in a software development environment, preferably with SaaS products.
  • Demonstrated ability to understand complex software systems and workflows in a cloud-based product setting.
• Agile & Scrum Expertise:
  • Hands-on experience working in Agile/Scrum teams and deep familiarity with the software Scrum certification (e.g., Certified Scrum Master or similar) is required, as you will be expected to champion Scrum practices and possibly act as a Scrum Product Owner for projects.
• Tools Proficiency:
  • Proficiency with team collaboration and project management tools, especially Atlassian Confluence for documentation and knowledge sharing, and agile tracking tools like Azure DevOps for managing user stories and sprints.
  • Ability to create process flow diagrams or wireframes using appropriate tools, such as LucidCharts, is a plus.
• Communication & Collaboration:
  • Excellent communication and interpersonal skills, with the ability to translate between business needs and technical realities effectively.
  • Proven success working cross-functionally with Product, Engineering, QA, and other teams to build SaaS products, and the ability to build consensus and buy-in among stakeholders.
• Analytical Skills:
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Ability to leverage data and metrics to support assumptions and inform decision-making.
  • Comfortable analyzing workflows or datasets to identify trends, root causes, or opportunities for improvement in the product.
• Adaptability:
  • Highly organized and self-motivated, capable of managing multiple priorities in a dynamic, fast-paced environment.
  • Able to work independently and effectively in a remote setting, demonstrating reliability and proactive communication in a distributed team.
• Technical Acumen:
  • Solid understanding of web/software technologies and architecture (e.g., databases, APIs, cloud services) to engage in technical discussions and better translation of requirements for engineering.
  • Ability to quickly learn new systems and grasp complex technical concepts to inform business analysis.

Preferred Qualifications

• Launching Technical Features:
  • Proven experience in launching technical products or features from concept to release, especially those involving new integrations or updating exciting integrations as the integrated ERP releases new features and functionality.
  • Experience coordinating release activities and post-launch validation of such features is highly desirable.
• Domain Knowledge (Construction Accounting):
  • A background in construction accounting with focus on accounts payable systems particularly experience with accounting software or construction ERP integrations is strongly preferred. Knowledge of document management workflows, OCR technology, or invoice processing automation in a SaaS context will help you ramp up quickly in our domain.

This Technical Product Business Analyst position is a fantastic opportunity for a skilled analyst to contribute to a growing SaaS company and help drive the next generation of paperless workflow solutions. If you are passionate about agile product development, enjoy working on cutting-edge cloud software, and have the skills to translate business needs into technical action, we encourage you to apply and join the Paperless Environments team!

Team