Lending Specialist II

Job Title

Serve as primary contact between lenders and business partners. Performs Lock Desk activities and resolve any issues related to the program guidelines on a case-by-case basis. Perform all aspects of the DPA loan programs to include tracking, reporting, training, and communicating to all related parties. Supports a variety of accounting operations and activities.

Essential Duties and Responsibilities

Lock loans per Housing New Mexico | MFA guidelines

Manage and maintain the To Be Announced (TBA) and Bond Rate Lock Expirations. Communicate to business partners the status of lock expiration based on the stage of the loan

Manage and maintain the single-family email box; loan amount changes, program changes and additional extensions, reinstate, 60-day waivers following Housing New Mexico | MFA guidelines as requested by business partners.

Communicate with business partners and Contract Service Provider to clear post close/pre- purchase conditions as needed.

Answering phone calls and assisting with general programmatic questions or concerns from borrowers and business partners

Calculate daily late fees

Monthly reconciliation of late fees

Prepare and reconcile annual, monthly, and quarterly reports

Performs other related duties of a similar nature and level as assigned

Provide back up support as assigned

Employees are required to comply with safety regulations, procedures, and protocols

Minimum Qualifications

Education and Experience

High School Diploma or a minimum of two years' mortgage lending experience in loan processing or loan closing preferred; prior customer service experience, basic computer skills; proficient with Word, Excel, and Outlook. Prior experience, purchasing mortgage loans or mortgage loan Servicing; basic knowledge of mortgage loan financing and rate locks.

Knowledge, Skills, and Abilities

Knowledge of mortgage or consumer loan processing, underwriting, closing, and Post-Closing

Ability to work independently and manage complex workloads by setting and executing priorities

Familiarity with standard mortgage industry documents such notes and security instruments

Balance competing requirements

Handle common inquiries or complaints

Exercise good judgment and focus on detail as required by the job

Operate standard office equipment, such as computer keyboards and monitors, copiers, scanners, and telephone

Use (or learn to use) computer software and systems applicable to the positions assigned duties. Basic experience with Microsoft Word and Excel.

Follow oral and written instructions and procedures

Verify and maintain accuracy of detailed data and information, detect and correct data errors

Meet schedules and deadlines of the work unit

Communicate in English effectively orally and in writing

Maintain well-organized materials, files, systems, and tools

Adapt to changes in work situations and priorities

Core Expectations

Provide Exceptional Customer Service to internal and external customers 100% of the time

Demonstrate a positive attitude

Demonstrate respectful behavior

Foster teamwork and collaboration

Exhibit honesty and integrity in communications and actions

Take initiative

Dependable, Reliable, Adaptable and Productive

Strive to become the subject matter expert in your position

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office or indoor environment. Essential functions are regularly performed without exposure to adverse environmental conditions; however, employees may be exposed to minor inconveniences such as occasional noise, exposure to computer screens, crowded working conditions, and/or minor heating, cooling, or ventilation problems.

Employees in the position may be exposed to rude/irate customers, or other individuals.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing the essential functions typically requires exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently. The work involves sitting most of the time.

The work typically involves talking, hearing, and seeing; keyboarding, typing, and use of a computer monitor; moving and organizing papers and other light office materials; filing and retrieving documents; and similar sedentary office work.

Housing New Mexico | MFA is an Equal Opportunity Employer.