Healthcare Provider, Business Operations - Senior Manager

Description

& SummaryAt PwC, our people in Corporate Technology Strategy consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance.

As part of the Corporate Technology Strategy team at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity

As part of the Corporate Technology Strategy team, you will support delivery of digital and technology transformation engagements.You will utilize your deep technology skills to support delivery of digital transformation engagements across the entire lifecycle.

As a Senior Manager, you will play a significant leadership role within our Provider Business Operations team, helping healthcare providers execute large, tech-enabled transformation programs for healthcare providers.

Responsibilities

• Advise clients on their most complex technology strategy problems using the latest frameworks, methodologies, and technologies

• Build technology solutions using AI and other platforms to enable outstanding client outcomes

• Lead large, multi-year transformation workstreams with structured planning, governance, and high-quality delivery, managing complex project activities including issue resolution, dependency management, and executive reporting

• Shape solution design and transformation strategies across multiple healthcare administrative domains (e.g., finance, HR, supply chain), leveraging deep expertise and a strong understanding of provider operations, business case development, and process improvement

• Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training, while building trusted relationships and aligning diverse clinical, operational, and functional teams

• Guide, coach, and develop Managers and Senior Associates to strengthen delivery capabilities, functional expertise, and overall team performance

• Drive business and practice development by shaping pursuit content, developing proposals, owning initiatives like internal tool creation or AI-enabled accelerators, and identifying growth opportunities during delivery

• Support client decision-making and transformational outcomes by applying data analysis, benchmarking, structured problem-solving, capturing lessons learned, codifying industry standard practices, and contributing to internal knowledge and offering evolution
  

What You Must Have

• Bachelor’s degree

• At least 7 years of consulting and/or healthcare provider industry experience, with at least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs

• Understanding and experience executing the software development lifecycle in large enterprise

• In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG, and understanding of how they support provider operational processes.

What Sets You Apart

• Master’s degree preferred

Core Technology Strategy Skills

• Understanding of foundational IT domains (infrastructure, cloud, applications, data, cybersecurity)

• Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis

• Knowledge of enterprise architecture concepts and common architecture frameworks

• Experience assessing IT capabilities and identifying gaps to better align technology with business needs

• Ability to support performance management through KPIs/OKRs, dashboards, and governance processes

• Experience supporting IT governance, process design, and role clarity within modern operating models

Digital & AI Strategy Skills

• Experience using GenAI / Agentic tools for analysis, research, or workflow automation

• Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks

• Experience contributing to digital transformation roadmaps by integrating customer needs, data insights, and technology enablers

• Ability to support workforce strategy initiatives including skill assessments and capability-building plans

• Experience supporting technology-enabled change management, including stakeholder engagement and adoption planning

Provider Business Operations Skills

• Experience leading multi-disciplinary functional transformation for healthcare providers.

• Experience influencing pursuit strategy, shaping win themes, developing competitive proposal content, or supporting solution design for provider clients

• Familiarity with financial management, performance tracking, and project financials
  Experience with automation, analytics, or AI-enabled approaches that enhance delivery quality and efficiency

• Substantial functional depth in at least one provider administrative domain (e.g., finance, HR, supply chain, workforce, shared services) and broad exposure to others
  Proven ability to lead workstreams, manage cross-functional teams, and drive high-quality execution in complex environments

• Having the ability to shape transformation strategies and work with provider leaders to translate goals into actionable plans

• Possessing proven communication, facilitation, and executive presentation skills

• Demonstrating the ability to coach teams and foster a high-performing, collaborative culture

• Applying functional and technical depth and cross-functional insight to help clients modernize operations, improve performance, and align business and technology capabilities to their strategic goals

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $124,000 - $280,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.