Job descriptionJob Summary Under the direction of the Associate Vice President of Student Services, actively promotes the college’s academic pathways, workforce training, and career-aligned programs to diverse populations, supporting students in identifying their educational and career goals. Identifies target markets, recruits prospective students, and develops a diverse pipeline of applicants while tracking their progress through enrollment. Builds and maintains collaborative partnerships with school districts, industry partners, and community organizations to foster a college-going culture and strengthen pathways into both credit and non-credit programs. The ideal candidate has a strong understanding of the sales process, excellent communication skills, and a track record of meeting or exceeding recruitment and sales goals. Essential Duties and Responsibilities • Creates presentations and recruiting visits to provide information to prospective students about Texas Southmost College (TSC), including all areas of study, college life, student support and resources, and career as well as transfer options.
• Provides information and assistance to prospective students, explains degree pathways, admissions and registration procedures, provides assessment information and financial aid information, and other requirements necessary for enrollment.
• Perform general admissions and administrative duties, including collecting and uploading documents, and reviewing documents for quality control.
• Communicates via text message, phone, email and letters with inquiries to encourage submission of an application.
• Maintains and updates records and files on recruitment activities along with collected student information using Customer Relationship Management (CRM) Salesforce and other software; creates and submits reports. Regularly runs data reports in order to accurately assess prospective student caseloads.
• Participate in scheduled staff rotations across departments, including the Call Center and Workforce Training and Continuing Education, as assigned.
• Travels in and out of the service area to attend related outreach events.
• Develops and facilitates workshops and presentations using PowerPoint and other media solutions.
• Collaborate with internal teams to ensure customer satisfaction and retention
• Meet or exceed assigned recruitment targets and performance metrics
• Develops, builds, and maintains cordial relationships with assigned high schools, school districts, and other community organizations or agencies.
• Establishes and maintains an active role in the community in order to recruit prospective students.
• Designs and requests marketing materials with the guidance of the Associate Vice President of Student Services.
• Develop strategies to attract prospective students to the college in accordance with enrollment goals.
• Schedules and conducts campus tours and presentations for individuals and groups.
• Collaborates and assists with implementing on and off-campus recruitment activities.
• Works with the Associate Vice President of Student Services to develop the strategic enrollment plan for the department using data generated within the office and from the College to implement recruiting strategies.
• Provides information regarding residency to students, staff and the College community.
• Ensures compliance with SEVIS and other applicable immigration regulations, including determining eligibility of student visas and reviewing correspondence and issuing immigration documents.
• Verifies/certifies reports, files, enrollment status, records, and applications within FERPA guidelines.
• Participates in preparing for and facilitating recruitment workshops and presentations.
• Assists with the preparation and production of new student orientation and College commencement exercises.
• Maintains awareness of best practices, emerging trends and new legislation relating to Admissions and Registrar functional area.
• Participates in the process for systematic review and evaluation of Student Recruitment functional area per the model adopted by the College, including the development and monitoring of outcomes and plans of action for improvement based on the assessment of those outcomes and plans.
• Attends the workplace regularly, reports to work punctually and follows a work schedule to keep up with the demands of the worksite.
• This position requires flexibility to work evenings, weekends, and select holidays, with schedules that may rotate based on operational needs.
• Completes duties and responsibilities in compliance with college standards, policies and guidelines.
• Uses interpersonal skills and makes sound judgments to decide how duties and responsibilities are completed between coworkers, the supervisory chain, faculty, staff, students, and customers.
• Completes all required training and professional development sessions sponsored by Texas Southmost College.
• Supports the values and institutional goals as defined in the College’s Strategic Plan.
• Participates in the development of outcomes, monitors assessment of those appropriate outcomes, and assists in the development of plans of action for improvement based on the assessment of those outcomes.
• Participates in the process for systematic review and evaluation per the institutional effectiveness model adopted by the College.
• Promotes positive morale and teamwork within the department and provides exceptional customer service to students, faculty and community.
• Serves on committees as appropriate and as appointed by supervisor.
• Performs other duties as assigned. Required Knowledge and Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
• A strong commitment to the mission of Texas Southmost College.
• Strong negotiation, communication, and interpersonal skills
• Experience managing leads, pipelines, or new markets
• Demonstrated excellent communication, interpersonal and leadership skills; ability to work independently with little direction.
• Demonstrated organizational skills in handling, directing, and prioritizing multiple and complex assignments/projects and maintaining records.
• Ability to work independently according to established schedules and to complete assignments and projects, as per defined timelines.
• Skills in working effectively in a team environment with a customer service focus.
• Ability to establish and maintain positive and effective working relationships with students, College employees and the public.
• Ability to communicate effectively, both orally and in writing; define problems, collect data, establish facts, and draw valid conclusions; and effectively present information to top management, public groups, and other groups.
• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Ability to perform and excel in a high-tech all-digital environment. Excellent customer service skills and interpersonal skills.
• Ability to handle sensitive and extensive confidential data.
• Problem solving skills and the ability to lead, instruct, handle a large variety of details and to work with all levels of organization.
• Proficient in the use of e-mail, word processing, spreadsheet, database, and presentation software and use of the Internet to access data, maintain records, generate reports, and communicate with others.
Skills & Competencies
• Customer-focused mindset
• Persuasive communication
• Time management and organization
• Problem-solving and adaptability Required Education and Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the education and experience required.
• Associate’s degree from an accredited college with three (3) years of direct experience in sales, recruiting, outreach, or a related field.
• Ability to make presentations to small and large groups. Ability to analyze data and communicate findings clearly verbally and written to counselors, community organizations, faculty and staff.
• Must have experience working effectively in a team environment with a customer service focus.
• Proficiency in English and Spanish sufficient to communicate effectively with leads, applicants, students, colleagues, and stakeholders. Preferred Education and Experience • Bachelor’s degree from an accredited university with one (1) year of direct experience working in sales, recruiting, outreach, or a related field. Certificates and Licensures •None Required
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand. The employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.
_________________
Disclaimer:
The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Are you able to perform these essential job functions with or without reasonable accommodation?
Yes
With Accommodations
Texas Southmost College does not discriminate on the basis of race, color, sex, national origin, religion, gender, disability, age or military status in its programs and activities and provides equal access to services and other programs at the college.
