Business Analyst

Business Analyst

We are seeking a Business Analyst to support product safety and business operations initiatives through data analysis, reporting, process improvement, risk assessment, and stakeholder collaboration. This role is responsible for collecting, analyzing, and interpreting qualitative and quantitative data to provide actionable insights, support procedural adherence, and assist with risk management activities. The ideal candidate will have strong analytical abilities, excellent communication skills, and experience managing multiple projects in a fast-paced environment. This position is fully onsite.

Responsibilities:

• Collect, analyze, and interpret product safety and operational data to identify trends, risks, and opportunities for improvement.
• Conduct qualitative and quantitative analysis to support business decisions and operational effectiveness.
• Prepare, maintain, and deliver detailed reports, dashboards, visualizations, and presentations for internal stakeholders.
• Develop and maintain reporting tools that communicate key findings, recommendations, and action plans.
• Maintain case summaries and reporting related to high-profile matters.
• Collaborate with cross-functional teams to support alignment on product safety goals, initiatives, and operational priorities.
• Gather, clean, organize, and analyze data from multiple sources to support ongoing business and product safety initiatives.
• Assign, track, and oversee escalations from identified high-risk channels while reviewing historical information for process adherence.
• Conduct risk assessments and root cause analyses to identify contributing factors and help prevent recurrence of product safety incidents.
• Support and implement process improvement initiatives using data-driven recommendations.
• Establish and document business processes and operational workflows.
• Maintain project communication records, business metrics, and related documentation.
• Support project planning activities, including project structures, milestones, goals, deadlines, and metrics.
• Track project budgets and expenditures and monitor costs against established budgets when applicable.
• Review contracts, cost proposals, and contract supplements as required.
• Manage multiple ongoing and ad hoc projects while ensuring deadlines and deliverables are met.
• Maintain effective communication across business units and project teams.

Requirements:

• Education Requirements:
• Bachelor's degree in Business Administration, Business Management, Economics, Finance, Accounting, or a related field.
• Experience Requirements:
• Minimum of 24 years of experience in business operations, business analysis, product safety, or a related field.
• Experience supporting non-IT business projects and operational initiatives.
• Experience creating reports, dashboards, metrics, and business process documentation.
• Experience coordinating with cross-functional stakeholders and managing multiple priorities simultaneously.

Additional Requirements:

• Ability to work fully onsite.
• Strong attention to detail and commitment to accuracy.
• Ability to work independently while maintaining collaboration with cross-functional teams.
• Demonstrated ability to manage multiple projects in a dynamic, fast-paced environment.

Required Skills:

• Strong analytical thinking and data interpretation skills.
• Ability to analyze business trends and provide actionable recommendations.
• Advanced problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Excel and other business productivity tools.
• Experience using data analysis and business intelligence platforms.
• Strong verbal and written communication skills.
• Excellent interpersonal and stakeholder management skills.
• Ability to develop and maintain reports, dashboards, and visualizations.
• Process improvement and documentation experience.
• Project management and organizational skills.
• Ability to manage time effectively and prioritize competing responsibilities.
• Knowledge of business and management principles related to planning, resource allocation, and operational processes.
• Ability to apply mathematical and analytical concepts to business operations.
• Strong customer service orientation and professional communication skills.
• Initiative, accountability, and a results-oriented mindset.

Preferred Skills:

• Proficiency with SQL.
• Experience with Tableau, Power BI, or similar business intelligence platforms.
• Bilingual proficiency in English and Korean.
• Familiarity with product safety processes and risk assessment methodologies.
• Regulatory knowledge related to product safety and compliance.
• Experience with enterprise applications and operational reporting environments.