Customer Development Manager

Customer Development Manager - OmniChannel

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet and Science Diet. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food. Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods. We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life. A career at Hill's Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work / life effectiveness.

As the OmniChannel Customer Development Manager for Hill's Pet Nutrition, you will assume headquarter customer management responsibilities for Petco & Vetco Total Care. The primary responsibilities are to customize and implement Hill's retail environment & brand strategies to grow market share of Hill's Prescription Diet and brand recommendation within your customer's veterinary hospital and clinic ecosystem. This role develops and executes customer-specific 6P (product, place, price, promotion, POP and protocol) plans to achieve the Hill's commercial goals of net sales, share, margin, while spending within spend guidelines. The focus of this position is a large, complex omnichannel customer with high sales, high store counts, large geographical footprint, strong marketplace influence, high customer sophistication, and other customer complexities, where strong leadership is needed to engage customers at the highest level with strategic plans.

What You Will Do :

• Connect the dots - You have a pulse on the big picture to identify areas of opportunity for products and programs, develop Customer specific 6P strategies that incorporate consumer insights, and have an awareness of competitor activity to deliver against your business objectives
• Develops and maintains processes and plans to analyze the customer's business channels (clinics, stores, .com). Evaluates business trends, shopper insights, and findings from post analysis of performed activities, which uses customer consumption and other available data
• Develops and executes customer meetings to influence support of Hill's Go-to-Market plans
• Develops and executes annual strategic plans and initiatives to achieve the commercial goals
• Engage customers on category growth expectations and opportunities. Developing category and brand solutions to drive the Hill's business
• Customizes specific programs with Hill's Shopper Marketing, leveraging Hill's brand strategies to drive incremental sales
• Establish partnerships with internal and external cross-functional teams. These relationships thrive on mutual trust and integrity to achieve deliverables and execute against strategy and goals
• Builds and maintains accurate volume, promotion and spend forecasts to reflect baseline sales and promotion plans, including managing customer payments
• Collaborates with manager & Retail Marketing team to execute the Hill's retail environment and brand strategy within investment guidelines
• Drives forward actions in monthly customer planning meetings to review actuals plus plan-to-go with manager & Finance
• Performs other duties as assigned
• Complies with all policies and standards

Required Qualifications :

Preferred Qualifications :

Compensation and Benefits : Salary Range $94,000.00 - $139,650.00 USD Pay is determined based on experience, qualifications, and location. Salaried employees may also be eligible for discretionary bonuses, profit-sharing, and long-term incentives for Executive-level roles. Benefits : Salaried employees enjoy a comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage, and participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements. Additional benefits include a minimum of 15 vacation / PTO days (hourly employees receive a minimum of 120 hours) and 13 paid holidays (vacation days are prorated based on the employee's hire date within the calendar year). Paid sick leave is adjusted based on role and location in accordance with local laws. Detailed information regarding paid sick leave entitlements will be provided to employees upon hiring and may be subject to adjustments based on changes in legislation or company policies.

Our Commitment to Inclusion : Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer : Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities.