After Sales Engineer (LEVEL 1)

Job Description

Job Description

Salary : $68,000- $78,000 Salary

DUTIES INCLUDE :

Provide customers with basic technical support via phone, e-mail, or in person.

Perform installation of standard Nanovea metrology instruments.

Provide basic operational training for Nanovea metrology instruments, both

internally and externally.

Track and report issues with metrology instruments to the quality advancement

and improvement manager and the development team.

Diagnose and resolve issues with Nanovea instruments produced within the last

5 years with guidance from senior team members as needed.

Assist with repairing damaged or malfunctioning metrology instruments under

supervision.

Maintain Nanovea laboratory instruments.

Assist with testing and evaluating new modules or design revisions from the

Development engineering team.

Support the sales team by answering technical questions and helping

demonstrate Nanovea metrology instruments.

Provide first-level troubleshooting support to the manufacturing team when

requested.

Troubleshoot metrology instruments.

Maintain and update instrument user manuals.

Create and organize technical documentation for the metrology instruments.

Provide quotes for upgrades, consumables, and add-ons to existing customers

(<$5000).

Peer-train coworkers on the usage of instruments.

Perform other duties as assigned by management.

REQUIREMENTS :

Strong written and verbal communication and presentation ability.

Excels in problem-solving.

Attention to detail.

Knowledge of the Microsoft Office Suite.

Able to lift 50+ lbs.

Ability to travel domestically and internationally up to 50% of the time.

Succeeds in self-management.

Knowledge of assembling, troubleshooting, or repairing electrical or mechanical

assemblies.

QUALIFICATIONS :

Preferred BS in Materials, Electrical, Physics, or Mechanical Engineering or

equivalent work experience.

Preferred 0.5 4 years of related experience in Customer Service or Client

Management.

A valid U.S. Passport for international travel.

A valid U.S. driver's license.

Knowledge of Nanovea metrology instruments and their use is a plus.

BENEFITS :

• Flexible schedule
• Paid time off
• Referral program

PHYSICAL REQUIREMENTS :

Regularly required to stand, walk, and sit; talk or hear, both in person and by telephone; hand dexterity to handle parts or tools; ability to lift 20lbs.