CAPPS Business Analyst

CAPPS Business Analyst

Hybrid - Austin, Texas

6 Months Contract

Functional Responsibilities:

• Business Process Documentation: Develop and document high-level business process diagrams to illustrate workflows and ensure they are aligned with organizational goals and objectives.
• Business Process Changes: Collaborate with business stakeholders to understand process changes and ensure proper updates are made to documentation, procedures, and training materials.
• Documentation of Procedures: Create and maintain detailed documentation of Finance procedures and policies as they pertain to CAPPS, ensuring clarity and accuracy for reference and training purposes.
• Design Training Programs: Develop and customize training content specifically for client staff on CAPPS functionality, covering areas such as budgeting, general accounting, and accounts receivable.
• Conduct Training Sessions: Lead training sessions for staff, both in-person and virtually, ensuring they have the necessary knowledge and skills to use CAPPS effectively in their roles.
• Support and Troubleshooting: Provide ongoing support to staff by answering questions, addressing concerns, and troubleshooting system-related issues that may arise during the training and user acceptance testing process.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback surveys and performance assessments, adjusting content and delivery methods as necessary.
• Collaborate with other project team members and Subject Matter Experts. Assist with other agency training initiatives, as needed.
• Complete information security training as administered by client.

Experience:

• 10 Years - Experience in business analysis, process documentation, or training, preferably within CAPPS or an enterprise resource planning (ERP) environment.
• 8 Years - Experience with CAPPS, preferably during an implementation.
• 6 Experience in training, instructional design, or system implementation, preferably within a public sector or large organization.
• 4 Years - Experience with finance and accounting operations, including system support, particularly as it relates to public sector systems.

Strong background in process mapping, creating step-by-step procedures, and business process documentation. Strong communication and presentation skills, with the ability to explain complex concepts in a clear and engaging manner. Problem-solving mindset with the ability to address and resolve technical and training-related issues. Ability to work independently, collaborate with cross-functional teams and manage multiple projects simultaneously.

Preferred Skills:

• Certification or training in instructional design, adult education, or a related field.
• Previous experience working with a state agency on CAPPS implementation
• Experience with virtual training platforms and tools.