Technical Support Manager

Innovate to solve the world's most important challenges

As a Technical Support Manager here at Honeywell, you will have the opportunity to manage and lead our Technical Support team, ensuring timely and effective resolution of technical issues and exceeding customer expectations.

Your expertise and leadership will drive the success of our technical support operations, optimizing processes and implementing best practices to enhance customer satisfaction.

You will report directly to our title and you will work out of our Atlanta, GA location on a hybrid work schedule. In this role, you will impact the success and sustainability of Honeywell by strategically managing and resolving technical issues, ensuring customer satisfaction, and driving continuous improvement in our technical support operations.

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive.

BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management;

access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

Key Responsibilities :

• Lead and manage the Technical Support team, providing guidance and support.
• Ensure timely and effective resolution of technical issues, meeting customer expectations.
• Develop and implement strategies to optimize technical support operations.
• Collaborate with cross-functional teams to drive continuous improvement initiatives.
• Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
• Monitor and analyze technical support performance metrics to identify areas for improvement.
• Manage and allocate resources effectively to meet business objectives.
• Stay updated with industry trends and advancements and provide recommendations for improvement.

You Must Have :

• Minimum of 6 years of proven experience in technical support management or a similar role.
• Strong technical knowledge and expertise in relevant technologies.
• Excellent leadership and team management skills.
• Ability to effectively manage and prioritize multiple projects and tasks.
• Experience in driving process improvements and implementing best practices.
• Strong problem-solving and decision-making abilities.
• Excellent communication and interpersonal skills.

We Value :

• Bachelors degree in engineering or a related field.
• Master's degree preferred.
• Strong leadership and strategic thinking.
• Ability to drive change and innovation.
• Results-oriented approach and ability to drive projects to successful completion.
• Excellent problem-solving and analytical abilities.
• Strong business acumen.
• Ability to build and maintain strong relationships.

Additional Information

• JOB ID : HRD228674
• Category : Customer Experience
• Location : 715 Peachtree Street, N.E.,Atlanta,Georgia,30308,United States
• Exempt

Business Services

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.