Student Financial Aid Officer IV

Student Financial Aid Officer IV

The Office of Financial Aid is seeking a professional with experience in student aid or other higher education student and customer support to fill our Student Financial Aid Officer IV position. Apply now to join our team! The Student Financial Aid Officer IV will supervise the Financial Aid Customer Service Team, consisting of Student Financial Aid Officers and student workers who serve as the first point of contact for students and families in the Office of Financial Aid. The position will focus on providing excellent customer service in conjunction with the Financial Aid Counseling Team, and will also be responsible for performing a variety of duties associated with the coordination, awarding, and disbursement of federal, state, and institutional financial aid programs.

Minimum Education and Experience - Bachelor's degree and four years previous Financial Aid or Higher Education experience or an equivalent combination of education and experience. Excellent organizational skills; proficient in MS Office products with ability to learn other software programs; detail oriented, accurate.

Essential Duties and Responsibilities - Advise students and parents regarding the financial aid process, from application to repayment. Ensure that students, parents, and other internal and external customers are served in a timely manner by telephone, email, or in person. Maintain knowledge of federal and state laws, regulations, and rules related to federal and state financial aid programs. Supervise, mentor, and train two Student Financial Aid Officers and two to four student workers on the Office of Financial Aid Customer Service Team; create and monitor daily schedule for the Customer Service and Counseling Teams in collaboration with the Counseling Team supervisor. Perform financial aid needs analysis and assist in the packaging of financial aid awards. Serve as Satisfactory Academic Progress (SAP) appeals committee member. Review and analyze current business processes with goals of maintaining compliance, enhancing efficiency, and proactively identifying potential issues or weaknesses. Attend or complete trainings and read periodic updates from the Department of Education, THECB, and professional organizations such as NASFAA and TASFAA.

Physical Demands and Working Conditions - Requires the ability to sit or stand at will for extended periods of time frequently throughout the workday. Requires the ability to perform frequent to constant repetitive keyboarding functions to perform job tasks. Physical Activities - Sedentary, Repetitive Motion Working Conditions

Additional Information - The successful candidate must be eligible to award Title IV student aid. Required knowledge, skills, and abilities: Proficiency in MS Office; Public speaking and presentation skills; Strong interpersonal skills, written and oral communication skills, and active listening skills; Ability to prioritize and multi-task; Ability to plan, coordinate, schedule, direct, and monitor tasks, activities, and assignments to complete projects timely and effectively; Demonstrated integrity and ethical behavior in working with confidential student and financial information; Ability to respond effectively in a variety of situations; Ability to work effectively with a team; Knowledge of different work styles and personality types; Ability to communicate goals in a motivational way. Remote Work Notice Following successful completion of an initial training period, a hybrid work schedule may be available, subject to business needs and departmental approval. Employee must be located within the Dallas/Fort Worth Metroplex area and have the ability to be on campus for work activities as scheduled and/or with 24-hour notice. Completion and approval of a UT Dallas Remote Work Agreement will be required, and use of personal computer, internet, and other standard equipment may be required. Remote work arrangements are subject to regular review and re-approval and may be cancelled.