Senior Director, PMO and Business Operations

Who Is InRhythm?

InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars.

InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders doesn't just "get an assignment," they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm.

What We Do At InRhythm

We bring enterprises' most urgent, important products to market with high-velocity, high-quality, and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership.

This is a unique opportunity to get in on the ground floor of an evolving team. InRhythm clients include a broad range of highly visible and recognizable customers, including, but not limited to:

• Goldman Sachs
• Fidelity
• Morgan Stanley
• Mastercard

From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way.

We're looking for a Senior Director, PMO and Business Operations!

As the Senior Director, PMO & Business Operations, you will serve as a key organizational leader responsible for transforming how InRhythm plans, executes, and scales its business. You will establish and champion a high-performance PMO function, operationalize the Entrepreneurial Operating System (EOS) across the organization, and position AI as a central driver of operational excellence. This role sits at the intersection of strategy and execution, owning the systems, processes, and tools that enable InRhythm to deliver on its mission at scale.

You will lead the operational cadence of the business, from quarterly planning and OKR alignment to portfolio governance and enterprise-wide process improvement, while embedding AI-driven workflows that multiply team effectiveness and decision-making quality.

EOS Implementation & Organizational Alignment

You will own the end-to-end implementation and ongoing stewardship of the Entrepreneurial Operating System (EOS) across InRhythm:

• Serve as the internal EOS champion (Integrator function), ensuring leadership and team adherence to the EOS model, including Rocks, L10 Meetings, Scorecards, and the V/TO.
• Facilitate quarterly and annual planning sessions, translating the company vision into departmental Rocks and measurable milestones.
• Drive adoption of EOS tools and disciplines across all teams, coaching department leads on traction, accountability, and issue-solving.
• Maintain and evolve the company scorecard, ensuring real-time visibility into business health and performance.
• Identify and resolve organizational drag, structural, process, or people-related, that impedes traction.

PMO Leadership & Portfolio Governance

Build and lead InRhythm's Project Management Office as a strategic function:

• Establish PMO standards, frameworks, and governance models that ensure consistent, high-quality delivery across all client and internal projects.
• Own the portfolio view of all active engagements, tracking health, risks, resource allocation, and strategic alignment.
• Define and enforce project delivery methodologies (Agile, hybrid) and ensure teams are equipped with the tools and training to execute.
• Partner with client delivery leads to proactively identify risks, resolve escalations, and drive on-time, on-budget execution.
• Produce executive-level reporting on portfolio performance, including KPIs, milestone tracking, and trend analysis.

AI-Powered Operations

Champion the use of artificial intelligence as a core operational lever across the business:

• Identify, pilot, and scale AI tools and workflows that improve operational efficiency, reporting accuracy, and team productivity across PMO, finance, HR, and client delivery.
• Partner with engineering and product leadership to evaluate and integrate AI-driven platforms (e.g., predictive analytics, automated reporting, intelligent resource planning).
• Develop an internal AI operations roadmap, prioritizing use cases, measuring impact, and institutionalizing best practices.
• Train and enable teams to adopt AI tools confidently, fostering a culture of experimentation and continuous improvement.
• Stay current on the evolving AI landscape and proactively recommend tools that create operational advantage for InRhythm and its clients.

Business Plan Execution & Financial Oversight

• Lead the monthly, quarterly, and annual business planning and reporting cadence in partnership with finance and executive leadership.
• Enforce budget and expense management on approved projects, with clear accountability frameworks and variance reporting.
• Monitor and analyze KPIs across business units, surfacing insights that drive strategic decisions and continuous improvement.
• Develop and maintain operational dashboards that give leadership real-time visibility into business performance.
• Identify opportunities for cost optimization and operational leverage across the organization.

Process Optimization & Business Transformation

• Design and implement scalable, standardized procedures across business operations to improve efficiency and reduce operational risk.
• Apply systems thinking and data-driven analysis to diagnose root causes of operational challenges and implement sustainable solutions.
• Lead cross-functional initiatives to streamline workflows, eliminate redundancies, and introduce automation where applicable.
• Oversee all IT operations, including provisioning, de-provisioning, and device inventory management.

Experience & Qualifications

• 10+ years of progressive experience in business operations, PMO leadership, or strategy execution, ideally in a technology, consulting, or professional services environment.
• Proven experience implementing EOS (Entrepreneurial Operating System) or a comparable business operating framework.
• Demonstrated track record of building and scaling PMO functions, including governance models, delivery frameworks, and portfolio reporting.
• Hands-on experience deploying AI tools and workflows to improve operational performance — experience with AI platforms (e.g., ChatGPT Enterprise, Claud, Granola, Notion AI, Glean, or similar) is a strong plus.
• Strong financial acumen with experience in budget management, variance analysis, and executive-level reporting.
• Excellent analytical and critical thinking skills with the ability to synthesize complex data into clear decisions and actions.
• Exceptional communication and stakeholder management skills, able to influence across all levels of the organization.
• Bachelor's degree in Business Administration, Operations Management, or related field; MBA preferred.