Help the growth of the local office by supporting service and maintenance accounts for a specific geographical area, coordinating the work efforts of the technicians and sales support to ensure projects are sold and implemented in a timely and orderly fashion. Assist in other general administrative tasks as requested by the Branch Manager.
Take client service calls and open jobs as needed following all proper procedures. Check all work orders for proper addressing, labor hours charged, all numbers, dates, et., before work orders are given to billing. Schedule the calls along with all previously scheduled work. Dispatch techs on previously scheduled maintenance and service calls. Verify times and job status (complete, open). Create job number and job file. Dispatch both emergency and scheduled work. Order filters for monthly maintenance as needed for technician/driver pick up. Research as needed on whether a job is a warranty call or not. This may involve the Project Manager or accounting's assistance in pulling invoices. Research may include checking on vendor invoices and relevant service ticket information. Keep necessary job logs and file paperwork in conjunction with the Purchasing Agent. Assist new technicians in employment policies and procedures as they relate to dispatch. Assist other dispatchers by handling phone/radio overflow when necessary. Cover during lunch time and sick and/or vacation leave. In the event of a technician's injury or accident, have employee notify Human Resources immediately and re-schedule workflow as needed. Take problem/complaint calls and handle appropriately or direct to Branch Manager. Take calls for billing/invoice questions and direct to proper personnel. When necessary, advise sales department of major clients' service calls. Timesheets: Route completed original timecard to HR/Payroll clerk with work order numbers and prevailing wage rates (if applicable). Enter tech's time into Coins. Enter materials, truck charges, recommended repairs, and the work summary from the work ticket. Research material costs, if necessary. Complete service work order and print the "pre-invoice" for Branch Manager's review. Keep tracking sheet for date of requests and receipt of reports. Maintain certified payroll report files for each job.
High School Diploma or equivalent a plus. Previous HVAC industry experience a plus. 1+ years customer service background required. General computer skills including Microsoft Word and Excel.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.
Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR's normal application process it is probably fraudulent.
Compensation Range: $30 - $37 per hour. Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
Dispatcher I • Irvine, CA, US
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