Customer Service (Travel Required)

Customer Service Specialist - Floater

The Customer Service Specialist - Floater provides coverage for stores based on staffing needs, such as PTO, vacant positions, or training schedules. This role is the first point of contact for our Stinker customers and acts as a brand ambassador while traveling between various locations within a designated area; with the understanding that schedules may change daily. The floater's mission is to provide scent-sational customer service, help with kitchen duties (when applicable), and maintaining cleanliness and safety. With their help, guests always feel welcome and leave with pep in their step, all while supporting our retail teams!

Founded in 1936, Stinker is everyone's first choice for work, convenience, food, family, and fun! Located across Idaho, Colorado, and Wyoming, Stinker is a family-owned, people-focused convenience leader. Led by our Skunktastik Mascot, Polecat Pete, Stinker's purpose is to make our world a better place by being a bright spot in the lives we touch- one employee, one customer, and one community at a time. Plus, we don't take ourselves too seriously- come on, we have a skunk as a mascot! We look for opportunities to have fun each day and ensure we make decisions that put our people first.

Now, what's in it for you when you join Pete's Posse? Well, not only do you get to work with an amazing crew, but you also get a whole bunch of perks that makes life smell even sweeter. We're all about taking care of our people, and here's how we do it:

• Competitive pay with merit-based raises.
• Extra $0.50/hour paid to all team members working from 10pm-6am.
• Access to the DailyPay app.
• 6 paid holidays a year, and if you do work on a holiday, you get time and half.
• Paid time off (PTO) that grows with your tenure.
• Referral rewards.
• Health benefits, including medical, dental, vision, and options for a Health Savings Account (HSA) to help you save for healthcare costs or a Flexible Spending Account (FSA) for medical and dependent care expenses, as well as accident coverage and optional life insurance.
• 401(k) with a 25% discretionary company match.
• Employee Assistance Program (EAP) to help you with life's challenges.

So, are you ready to join a fun, growing company that values not just customers and the community, but our team members who make it all possible? At Stinker, we don't just want you to have a job- we want you to have a career where you thrive, have fun, and grow with us. Because when you succeed, we all succeed!

What You'll Do:

• Provide scent-sational customer service by creating a welcoming environment, assisting customers with their needs, and answering questions.
• Cash out orders with precision, processing payments accurately when handling cash and credit transactions.
• Keep the store smelling like roses by tidying up restrooms, cooler interiors and exteriors, parking lots, fuel islands, equipment, food service areas, shelves, and storage.
• Freshen up fuel dispensers, nozzles, windshield washer buckets, signage, while ensuring the parking lot and interior floors remain free of debris and spills.
• Stay ahead of the stink by adhering to the Safety Manual and promptly reporting any incidents, using appropriate safety signage when needed.
• Keep merchandise front and center by, stocking, facing, rotating, and maintaining accurate pricing.
• Stick to the HACCP guidelines like a pro, including verification and documentation of product nothing slips past you!
• Keep food safe and sound by following health and safety guidelines- no spills, no thrills, just proper storage and handling.
• Operate kitchen gadgets while following safety expectations- there won't be any missing fingers on our watch!

What You'll Need:

• Excellent communication skills; read and write in English.
• Ability to learn new concepts and stay organized, maintaining a high level of attention to detail while multitasking and meeting deadlines.
• Solution focused thinking.
• In the retail world, one minute it's slow and the next there's a bus full of customers lined up- so time management is a must.
• Must be at least 19 years of age or older.
• Must have reliable transportation and passion for sightseeing- as you will be traveling between multiple Stinker locations.
• Ability to work a flexible schedule, including weekends, evenings, and some holidays.
• You don't need to be an Olympic athlete, but you do need to be able to stand for long periods of time, balance on a step stool or step ladder, lift up to 50 lbs., and work from floor to eye level.
• Able to work in a cooler at an average temperature of 32 degrees.
• Ability to learn new concepts and stay organized, maintaining a high level of attention to detail while multitasking.
• Prior cashier experience preferred.

So, are you Stinkin' awesome?