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Coforge
Call Center RepresentativeCoforge • Augusta, Georgia, US
Call Center Representative

Call Center Representative

Coforge • Augusta, Georgia, US
8 days ago
Job type
  • Full-time
Job description

Job Title: Call Center Representative


The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Skills: Call center, customer service, retention, sales

Experience: 1 year

Job Location: Augusta, Georgia

Onsite role and Full time

We at Coforge are hiring for call center agents with the following skillset:


  • Promote and retain products and services.
  • Experience in customer retention or sales.
  • Prior experience in a call center environment is required.
  • Deliver excellent customer service over the phone.
  • Negotiate and process save/service order requests from customers.
  • Interact with customers patiently, tactfully, and efficiently.
  • Clearly explain applicable fees and adjustments to customers.
  • Offer product and service options tailored to customer needs.
  • Demonstrate active listening skills. xgwfuhx
  • Follow structured call flows to enhance the customer experience.
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Call Center Representative • Augusta, Georgia, US

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