Transportation Visitor Center Clerk Day Shift

Job Title

Greets driver with courteous customer service, represents "the face of Lowe's. Verifies truck number; directs security to check door seals and inspect truck. Fills out the inbound bill of lading (BOL) stamp. Validates purchase order (PO) number in current system and accurately enters required data into data management system (DMS). Locates empty space in facility yard to land trailer. Records product load on trailer and assigns yard lane (trailer parking spot) using DMS and Yard Management Database. Sends live unloads (i.e., with scheduled appointment time) straight to the dock to get unloaded. Directs carrier driver to location; coordinates with yard drivers, informs carrier drivers of safety rules when driving on the yard, and other requirements as needed. Collects and processes bill of lading (and reprints if necessary). Contacts vendors when driver information needed. Directs security to inspect outbound truck. Prepares and provides driver with required "over-the-road documents releases and files BOL when trailer is gone. Provides callers with the following information, as needed : directions to facility, live unload scheduling, alert stores to late or early shipments. Learns to use and understand data from all necessary Lowe's systems (DMS) and other software tools. Coordinates priority moves from coaches for shipping and receiving. Runs loaded outbound trailer report and email core carriers to pickup trailers from yard. Verifies that BOL's over a certain weight threshold (set by facility) have been weighed on scales. Conducts yard audit to verify trailers are in the correct location physically and in the system. Mentors and guides new associates with tasks and responsibilities for this role. Trains security on transportation requirements and truck inspection criteria. Uses good customer service techniques, resolves driver issues; employs conflict resolution techniques as needed; escalates issues to Coach when appropriate. Makes good, solid, empowered decisions related to the following : accept / reject early loads, reject dirty trailers for loading, enforce yard rules and regulations.

Core Competencies

Focus on Customers

• Delivers SMART customer service by :
• Understanding who your customers are.
• Actively seeking out and engaging with customers.
• Asking questions to identify and understand customer needs.
• Delivering products and solutions that exceed customer expectations.
• Demonstrating sincere appreciation to customers.

Deliver Results

Take Action

Show Courage

Continue Learning

Functional / Technical Competencies

Attention to Detail

Solve Complex Problems

Be Adaptable

Safety Orientation

Communicate Effectively

Demonstrate Self-Awareness

Minimum Qualifications

High school diploma or GED equivalent. Demonstrated track record of good attendance. Basic math and reading comprehension skills. Basic computer skills including a working knowledge of Microsoft Office. Strong safety orientation.

Preferred Qualifications

Post-secondary education in business, supply chain management, transportation or related field. Experience in a customer service role. Experience using troubleshooting processes to resolve problems. Experience in distribution center operations. Experience using a data management system.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.