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Austin 32 (Lake Austin Blvd) True TX BBQ - Order Taker/Runner - Part timeH-E-B • Austin, Texas, United States
Austin 32 (Lake Austin Blvd) True TX BBQ - Order Taker/Runner - Part time

Austin 32 (Lake Austin Blvd) True TX BBQ - Order Taker/Runner - Part time

H-E-B • Austin, Texas, United States
4 days ago
Job type
  • Part-time
Job description
Responsibilities

Job Summary: As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while you take guest orders, prepare drinks, deliver food, and maintain cleanliness of the dining area and patio.

Key Responsibilities & Essential Functions:

Customer Service / Sales:

  • Builds strong relationships with customers in varying situations
  • Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
  • Provides detailed information on menu items and specials, and beer and wine
  • Serves food, drink, and products to guests
  • Processes cash, check, debit, and credit transactions accurately and quickly
  • Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
  • Interacts positively with customers in person, on the phone, or through technology
  • Assists with catering orders as needed
  • Addresses complaints; resolves problems in a way that builds relationships
  • Models teamwork to ensure a great guest experience
  • Prepares, packages, merchandises product
  • Assists in technical areas as needed

Compliance / Food Safety / Sanitation:

  • Ensures compliance with TABC regulations
  • Ensures compliance with department and Store standard operating procedures
  • Buses / cleans tables; performs deep clean of dining, ordering, bar areas, as needed
  • Maintains beverage station and bar areas
  • Maintains sanitation in food / beverage prep areas and display cases
  • Properly handles, operates, and maintains equipment
  • Performs other duties as assigned




Qualifications & Key Requirements:

Age Requirement:

  • 18+


Work Experience:

  • 1+ years of experience in customer service
  • Experience in restaurant Point of Sale (POS) systems (preferred)


Knowledge/Skills/Abilities:

  • Working understanding of nutrition values and ingredients
  • Advanced communication, interpersonal, and customer service skills
  • Organization and planning skills
  • Computer skills
  • Reading / writing skills
  • Ability to handle guest feedback and resolve problems effectively
  • Ability to maintain a smile, even when balancing multiple priorities


Education:


Licenses/Certifications:

  • Completion of Alcohol Seller Training / Cash Handling training - upon hire


Physical Demands & Working Conditions:

  • Function in a fast-paced, retail environment
  • Work extended hours and / or rotating schedules
  • Safely maneuver around moving mechanical parts
  • Constantly reach at waist, grasp
  • Frequently be exposed to fumes or airborne particles, and toxic or caustic materials
  • Frequently stand, walk
  • Frequently be exposed to wet and cold conditions
  • Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction
  • Occasionally be exposed to heat, ambient temperatures, and loud noise
  • Demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs.
  • While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
  • It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.




Last revised: 8/1/2019

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Austin 32 (Lake Austin Blvd) True TX BBQ - Order Taker/Runner - Part time • Austin, Texas, United States

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