Operations Client Service, Officer

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who We Are Looking For

A client-focused contributor with 4-7 years of experience (preferably in financial services) to manage client relationships, oversee operational teams, and drive process improvements. The ideal candidate will possess strong leadership, critical thinking, and communication skills, and thrive in a fast-paced, collaborative environment.

Why This Role Is Important

You will join State Street Global Delivery supporting asset owners and managers with essential financial tools and services. Your work will directly impact client satisfaction, operational efficiency, and the delivery of high-quality investment solutions.

Key Responsibilities

Manage multiple client accounts, ensuring superior client satisfaction and acting as an advocate for clients.

Oversee and develop service delivery team, including work allocation, training, and performance management.

Proactively identify client needs and resolve issues, escalating when necessary.

Facilitate communication between Client Service and GD business units to ensure effective service delivery.

Assist in aligning operation delivery tasks and responsibilities from legacy structure to appropriate Global Delivery teams

Provide project management support for client-related initiatives and act as a liaison between business units.

May be responsible for producing customized client reports and supporting compliance reviews and audits.

Required Skills & Qualifications

Bachelor's degree required; MBA desirable.

5-7 years of related experience, preferably in financial services.

Demonstrated leadership, management, and problem-solving abilities.

Strong technology skills (Microsoft Excel, Word, etc.) and knowledge of computer systems, financial operations, and / or mutual fund industries.

Excellent communication, interpersonal, and organizational skills.

Values & Success Factors

Commitment to delivering high-quality, accurate, and timely results.

Proactive approach to client needs and internal process improvements.

Ability to lead, collaborate, and communicate effectively across teams and departments.

Salary Range :

$60,000 - $90,000 Annual

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street's comprehensive benefits program, which includes : our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https : / / hrportal.ehr.com / statestreet / Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you'll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure :

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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