Quality Assurance Caller

A company is looking for a Part Time Quality Assurance Caller to support the Customer Success Team by assessing the quality of services through customer feedback.

Key Responsibilities

Conduct quality assurance calls to evaluate service satisfaction and identify improvement opportunities

Administer and record survey responses using Airtable and Excel to track quality metrics

Communicate customer feedback to the Account Management team and coordinate follow-up actions

Required Qualifications

1-year related experience in customer service or equivalent education and experience

Proficient in Microsoft Office Applications and applicable software systems

Experience with Airtable is preferred

Strong organizational and time management skills