Talent.com
Netnow Inc.
Manager, Customer SuccessNetnow Inc. • New York, NY, United States
Manager, Customer Success

Manager, Customer Success

Netnow Inc. • New York, NY, United States
30+ days ago
Job type
  • Full-time
Job description

Manager, Customer Success

Location: Toronto / New York / Remote

Experience Required: Minimum 5 years of customer success or account management experience, with 2+ years in a leadership role

About NetNow

NetNow is a fast-growing credit management platform helping suppliers modernize how they onboard, assess, and approve new customers. We eliminate paper credit applications, automate trade references, and deliver better data from banks and bureaus all in one platform. We're looking for a Manager of Customer Success to lead our post-sales efforts, ensuring clients achieve their goals and stay deeply engaged with the platform.

What You'll Do

  • Manage and grow the Customer Success team
  • Define and drive customer onboarding, engagement, and retention strategies
  • Serve as the escalation point for high-value accounts
  • Establish clear KPIs and reporting for account health and renewals
  • Collaborate with product and sales to close feedback loops and surface new opportunities
  • Create and scale customer education and training resources

What We're Looking For

  • 5+ years of experience in customer success, account management, or client services
  • 2+ years managing or mentoring a customer-facing team
  • Track record of driving retention and expansion in B2B SaaS
  • Strong communication and client relationship skills
  • Experience with onboarding enterprise customers
  • Process-oriented and data-driven

Bonus Points If You Have

  • Experience with Net Promoter Score and customer lifecycle metrics
  • Familiarity with CRM and CSM tools like HubSpot or Gainsight
  • Background in fintech, credit, or financial SaaS

What You'll Get

  • Leadership role in a growing team
  • Direct influence on customer experience and product roadmap
  • Opportunity to shape processes and playbooks from the ground up
  • Competitive salary and customer success incentives
Create a job alert for this search

Manager, Customer Success • New York, NY, United States

Similar jobs

Customer Success Manager

ParambilNew York, NY, United States
Full-time

We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work.This is a high-impact, hands-on role where y... Show more

 • Promoted

Customer Success Manager

Lane (Acquired by VTS)New York, NY, United States
Full-time

Customer Success is the front line of VTS's retention engine.As a Customer Success Manager (CSM), you are the tactical expert who partners directly with commercial real estate teams to ensure they ... Show more

 • Promoted

Customer Success Manager

Passage HealthNew York, NY, United States
Full-time

Compensation: $90k-$120K + equity.Passage Health is a fast-growing Series A startup on a mission to improve the quality and accessibility of autism care through technology.The diagnosis rate for au... Show more

 • Promoted

Manager, Customer Success

Niural AINew York, NY, United States
Full-time

Niural AI is looking for an experienced people manager to lead our Customer Success team.In this role, you will manage a client-facing team that supports payroll, benefits, and PEO relationships, e... Show more

 • Promoted

Customer Success Manager

PylonNew York, NY, United States
Full-time

At Pylon, We're Building The Future Of B2B Post Sales.Pylon is the all-in-one B2B post-sales platform powered by conversational data and layered intelligence, helping companies run support and cust... Show more

 • Promoted

Customer Success Manager

GammaNew York, NY, United States
Full-time

You'll transform grassroots product love into thriving team and enterprise accounts.Gamma's B2B motion is growing fast, and this role owns the full customer lifecycle for a dynamic portfolio on the... Show more

 • Promoted

Customer Success Manager

CampfireNew York, NY, United States
Full-time

Customer Success Manager at Campfire.As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success.You w... Show more

 • Promoted

Customer Success Manager

CedatoNew York, NY, United States
Full-time

Cedato is the leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply and results.We provide a suite of video so... Show more

 • Promoted

Customer Success Manager

PluralNew York, NY, United States
Full-time

Founded in New York and backed by top-tier venture capital firms, Plural is the AI-native operating system for enterprise infrastructure.The AI era has triggered a 10x explosion in code output, but... Show more

 • Promoted

Customer Success Manager-Northeast

FortiveNew York, NY, United States
Full-time

The Customer Success Manager is tasked with leading proactive customer engagements, fostering exceptional customer lifetime value, and driving positive outcomes in customer health, retention, and a... Show more

 • Promoted

Sr. Customer Success Manager

Cato NetworksNew York, NY, United States
Full-time

Interested in building your career at Cato Networks? Get future opportunities sent straight to your email. Show more

 • Promoted

Customer Success Manager, Enterprise

impact.comNew York, NY, United States
Full-time

Customer Success Manager, Enterprise.New York; Santa Barbara; Seattle; Columbus.From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.Its award-wi... Show more

 • Promoted

Client Success Manager

TradeJobsWorkForce10702 Yonkers, NY, US
Full-time

Client Success Manager Job Duties: Train CS team in the coaching/management process for clients in regards to ... Show more

 • Promoted

Customer Success Manager

CrusoeNew York, NY, United States
Full-time

Crusoe is on a mission to accelerate the abundance of energy and intelligence.As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of ... Show more

 • Promoted

Customer Success Manager

Mercury Systems, Trusted Mission SolutionsNew York, NY, United States
Full-time

Themis is a collaborative governance, risk, and compliance platform helping banks, credit unions, and fintechs streamline oversight, strengthen compliance programs, and move faster with confidence.... Show more

 • Promoted

Manager, Enterprise Customer Success

GorgiasNew York, NY, United States
Full-time

Gorgias Conversational Commerce.We believe conversations will become the #1 way to shop.At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re... Show more

 • Promoted

Customer Success Manager

PillarNew York, NY, United States
Full-time

Role: Customer Success Manager.Location: New York, NY (5 days/week in-office).Base Salary: $100,000-$130,000.Equity: Competitive Initial Equity Package + refreshers.Pillar is building the next-gene... Show more

 • Promoted

Customer Success Manager

AssuredNew York, NY, United States
Full-time

We are looking for a Customer Success Manager to join our growing team.As a crucial early hire, you will play a pivotal role in shaping our customer success strategy and ensuring our clients achiev... Show more

 • Promoted

Customer Success Manager

VariteNew York, NY, United States
Full-time

W2 Highly prefer talent local to NY / Detroit, MI.If not remote but should align with NY time zone.You will lead the charge in crafting mutual success plans, engagement strategies, and frameworks f... Show more

 • Promoted

Customer Success Manager

Cartful SolutionsNew York, NY, United States
Full-time

Cartful is changing the way that brands engage with their shoppers online.Using interactive shopping experiences, we build shopper confidence while delivering valuable "zero-party" data back to our... Show more