Product Logistics Coordinator

Product Logistics Coordinator

At Orion180, we shine because of how we do it. Our mission is to deliver an exceptional insurance experience through innovative technology, unparalleled customer service, and a comprehensive suite of products. Our vision is to be the premier global provider of insurance solutions and redefine the insurance industry.

Join our Team as a Product Logistics Coordinator in our Innovation & Technology department!

We are seeking a Product Logistics Coordinator to own non-standard shipping execution, vendor coordination, and install conversion workstreams for our connected device portfolio. This role sits within the Product team, reports directly to the Product Manager, and partners closely with our 3PL provider, manufacturer, Insurance CX, and Accounting.

The Product Logistics Coordinator owns the operational backbone of device fulfillment from order corrections and returns to install conversion outreach and reconciliation with Accounting. This role is foundational to building Orion180's internal IoT product operations function and will be cross trained with the Product Support Analyst to ensure full coverage across the product portfolio.

What You'll Do:

• Serve as the day-to-day operational contact with our 3PL provider (RealSolutions) via the ShipEdge WMS for all non-standard execution
• Handle order corrections, expedited shipping requests, post-delivery model exchanges, lost and damaged claims, and return label issuance
• Process returns and size exchanges end-to-end, including verification of received devices and reissue of correct units
• Monitor backorder pipeline and surface replenishment risk to the Product Manager
• Coordinate quality escalations and disputes with the manufacturer when policyholders or the field report defects
• Track RMA quality trends and surface patterns to the Product Manager for firmware or hardware action
• Support inventory planning conversations with the manufacturer as the portfolio scales
• Execute structured outreach to the shipped-not-installed cohort to drive install conversion
• Refer policyholders to plumber networks and support scheduling coordination
• Partner with the Product Support Analyst to deliver consistent customer education on install requirements
• Reconcile shipping, billing, and device-level financial data with the Accounting team, including the per-device backend cost structure
• Track shipping cost variances and surface anomalies for review
• Produce operational reporting on pipeline aging, lead times, RFI conversion, install conversion, return rate, and shipping cost trends
• Contribute to standalone sales readiness (Amazon storefront, direct web store) by supporting fulfillment workflow design and 3PL coordination for new sales channels
• Support operational readiness for additional IoT device launches as they come into scope
• Maintain process documentation and runbooks as the function scales

What We Are Looking For:

• Bachelor's degree in supply chain, business, operations, or related field (or equivalent experience)
• U.S. Citizenship or Green Card Holder is required
• 2-4 years of logistics, fulfillment, or supply chain operations experience
• Hands-on experience with a 3PL provider, warehouse management system (WMS), or ecommerce fulfillment workflow
• Strong organization, attention to detail, and the ability to manage multiple open execution issues simultaneously
• Excellent written and verbal communication; comfortable working with external vendors and internal stakeholders
• Self-starter mindset, comfortable in a fast-moving team
• Direct experience with ShipEdge, ShipStation, or similar WMS platforms
• Familiarity with 3PL contracts, SLAs, and carrier exception management
• Experience supporting e-commerce fulfillment (Amazon Seller Central, Shopify, direct DTC channels)
• Familiarity with insurance operations or insurtech products
• Exposure to overseas manufacturer coordination
• Familiarity with reporting tools (Power BI, Excel) for tracking operational metrics
• Background that includes some technical product support or customer-facing troubleshooting to support cross-coverage with the Product Support Analyst

Join Our Team & Make an Impact! At Orion180, we exceed expectations. If you're ready to take your career to the next level and be part of a growing, forward-thinking company, apply today!

• Dynamic Environment: On-site role with a fast-paced and collaborative team culture. Results-driven office where your contributions make a real impact.
• Compensation: Competitive base pay and performance bonuses.
• Career Growth: Mentorship, growth tracks, and professional development.
• Benefits: Medical, dental, vision, 401k, paid holidays, PTO and more!

The office environment is fast-paced and collaborative. An employee must be willing and able to work their regularly assigned work schedule onsite, and in times of need, be able to work an extended schedule depending on company or departmental needs, project requirements, or customer demands.

While performing general duties for this position, the employee is regularly required to sit, stand, and/or walk around (including the use of stairs). Other demands include the ability to openly communicate with others by talking, listening, comprehending, and reading; being able to lift light objects (<25 lbs); and using standard office equipment such as computers, printers, and phones. In addition, there is an occasional need to bend, twist, or squat down to open/close cabinets and reach for files or other standard office-type objects.

Orion180 is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Reasonable accommodations are available for qualified individuals with disabilities during the application process. Applicants who need accommodations may email hr@orion180.com to request assistance.