Director of Campus Communication and Access

Director of Campus Communication and Access

The Director of Campus Communication and Access leads accessibility services for Deaf, Hard of Hearing, and DeafBlind students, employees, and visitors at the University of Texas at Austin. This leadership role oversees interpreter and captioning services, coordinates accommodations for classrooms and major campus events, supervises interpreter staff, manages budgets and contracts, and ensures compliance with ADA and FERPA requirements. The Director collaborates with faculty, technology teams, and university departments to facilitate access across campus while maintaining a student caseload and supporting disability-related initiatives. Ideal candidates will have experience in accessibility services, ASL, interpreter coordination, and staff supervision.

Responsibilities include managing the program budget, coordinating services and accommodations for D/HH individuals for events, hiring, training, and supervising interpreter staff, conducting intake and scheduled appointments with current and prospective students and families, functioning as a leader and member of the Disability and Access department, supporting the interpreter/scheduler in ensuring that all interpreter and live captioning requests are processed and filled in a timely manner, and participating on university and external committees and advisory boards related to communication access, disability, and accessibility.

Required qualifications include a Bachelor's degree from an accredited college or university, five or more years of progressively responsible professional experience providing or coordinating communication-access services for Deaf, Hard of Hearing, and/or DeafBlind individuals, three or more years of supervisory experience, demonstrated working knowledge of the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, FERPA, and related federal and Texas accessibility laws, fluency in American Sign Language (ASL), experience conducting intake interviews and engaging in the interactive process to determine reasonable accommodations for students, demonstrated ability to maintain strict confidentiality of sensitive student and employee records, and demonstrated commitment to working effectively and respectfully with people from a wide range of backgrounds, abilities, and lived experiences, including the Deaf and Hard of Hearing community.

Preferred qualifications include a Master's degree in interpretation, Deaf studies, ASL/linguistics, higher education, disability studies, special education, rehabilitation counseling, public administration, or a related field, seven or more years of experience in a college or university disability services or communication access office, demonstrated experience coordinating interpreter and/or captioning services for complex, large-scale events with multiple stakeholders, vendors, and venues, demonstrated experience managing a budget with chargeback billing, vendor invoicing, and multiple funding sources, experience supervising trilingual (English/Spanish/ASL) interpreters and coordinating services in performance, music, legal, medical, or mental-health settings, experience working with CART providers, automatic captioning vendors, and remote interpreting platforms (VRI), and experience using accommodation case management systems (such as Accommodate, AIM, Clockwork, or equivalent) to track student records and service requests.

Salary range is $90,000+ depending on qualifications. Working conditions include a standard university office environment with frequent travel across campus and performance venues to support events, frequent use of computer, phone, video relay, and web-conferencing, constant communication in English and ASL, and occasionally requiring evening and weekend hours to coordinate and attend major university events such as orientation, performances, and ceremonies.