Associate Director, SMB Accounts

Associate Director, SMB Success

At Grubhub, we believe food is more than just a meal: It's a source of discovery, connection, and pure enjoyment. There's a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We've been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovatefrom integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

The Opportunity

As an Associate Director in the SMB Success organization, you will play a pivotal role in ensuring the success and satisfaction of our restaurant partners. You will lead a division of the SMB business dedicated to building and maintaining strong relationships with our restaurant partners, driving their success through effective support, strategic guidance, and innovative solutions. This role requires leadership, strategic thinking, and hands-on engagement to deliver exceptional service and value to our restaurant partners.

The Impact You Will Make

Strategic Growth & Revenue Generation:

• Driving the expansion of independent restaurant growth and revenue.
• Devising and implementing a comprehensive, long-term strategy for restaurant success.
• Overseeing pipeline management and sales activities, providing accurate forecasts.
• Leading and executing strategic, high-priority projects that transform operational workflows or drive significant business outcomes.

Product & Market Expertise:

• Promoting Grubhub's suite of products and services.
• Leveraging expertise and market knowledge to identify opportunities.
• Staying abreast of industry trends, evolving restaurant partner needs, and company objectives.

Cross-Functional Collaboration:

• Collaborating with cross-functional teams to stay current on Grubhub's offerings.
• Driving projects forward through effective collaboration.

Team Leadership & Development:

• Attracting, nurturing, and empowering a team of top-performing individuals.
• Cultivating a culture of continuous learning, high performance, adaptability, and innovative thinking.
• Removing obstacles hindering team members' progress.

Problem Solving & Communication:

• Proposing inventive solutions to complex challenges.
• Communicating effectively with peers and leadership.
• Navigating and resolving complex merchant disputes and ensuring compliance with internal policies and contractual agreements.

Key Skills & Attributes:

• Strategic Thinking: Ability to develop and implement long-term growth strategies.
• Sales & Business Acumen: Strong understanding of sales pipelines, forecasting, and revenue generation.
• Market Knowledge: In-depth understanding of the restaurant industry and evolving trends.
• Leadership & Management: Proven ability to build, lead, and develop high-performing teams.
• Collaboration & Communication: Excellent interpersonal and communication skills.
• Problem-Solving & Innovation: Resourcefulness and ingenuity in addressing complex challenges.
• Adaptability & Learning Agility: Ability to quickly adapt to changing market conditions and learn new technologies.
• High EQ and proven ability to communicate effectively and with empathy across all levels, from frontline teams to executive leadership and external partners.

In essence, this role requires a dynamic leader who can:

• Combine strategic vision with strong execution.
• Drive revenue growth through effective sales and relationship management.
• Build and lead a high-performing team.
• Navigate a fast-paced and evolving market.

What You Bring to the Table

• Bachelor's degree required
• 8-10 years of pertinent experience in sales or client success, with a specific focus on B2B SaaS sales.
• At least 3 -5 years of experience in managing teams.
• Demonstrated focus, coupled with exceptional communication, organizational, and problem-solving abilities.
• Highly motivated and driven individual, exhibiting a high level of professionalism.
• Superior time management skills and adeptness at multitasking, including overseeing managers, Account Advisors, and special projects concurrently.

Our hybrid model requires 3 days a week in the office. That said, many team members choose to come in more often to take advantage of in-person collaboration and connection. You're welcomeand encouragedto be in the office up to 5 days a week if it works for you.

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below.

New York: $123,200 - $$154,000 ($154,000 - $192,500 OTE range)

Illinois: $112,000 - $140,000 ($140,000 - $175,000 OTE range)

Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience.

We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.

At Wonder, we build the best teams by hiring with an objective lens evaluating people for their potential while championing diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. As part of our commitment to fair and compliant hiring practices, Wonder participates in the federal government's E-Verify program to confirm employment eligibility. If you need an accommodation during the interview process, please let your recruiter know.

We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy.