Are you passionate about developing programs and serving people with a smile? Are you a detail-orientated leader who isn't afraid of behind-the-scenes processes as well as hitting the road? Do you thrive in a fast-paced and dynamic work setting and enjoy connecting with people? If so, we have the perfect role for you!
Join Chick-fil-A at 156th & Maple, where you'll be a key member of the leadership team and the literal driving force behind our catering program. As a Director, you'll collaborate closely with the Operator and restaurant leaders to build and execute restaurant catering deliveries while delivering exceptional guest experiences.
This is an operational opportunity that blends order production, delivery and event execution, along with serving guests during off-peak periods.
This leadership role requires open availability, Monday-Saturday, with an average of 40-45 hours per week on a split schedule, if required, with one day off per week in addition to being off on Sunday.
Role Responsibilities
Leadership Focus
1) Spearhead catering program development alongside restaurant senior leadership
2) Grow and develop catering relationships through personal interactions and traditional marketing
3) Track and monitor all strategic initiatives and investments for improved results
4) Report to leadership on catering program sales growth, customer retention and guest experience
5) Aligns to our company mission and vision while acting as a role model for our team
Operations
1) Assists Sales and Brand Growth Director with all day-to-day operations of catering program
2) Personally work alongside front of house and back of house staff for order production
3) Deliver and set-up catering events per guest requests and restaurant standards
4) Lead, coach, and develop shift leaders on catering process for seamless execution
6) Strategically manage schedule for catering order production and delivery
7) Attend special events and community outreach activities on behalf of restaurant
8) Handle guest issues that arise during catering delivery or ordering process
9) Work alongside Team members in restaurant when not actively working on catering business
Behavioral Characteristics
High Integrity
Attention to detail
Time management and timeliness
Careful and prudent
Relentless in the pursuit of excellence
Servant leader
Positive Attitude- with guests and team members
Coachable
Collaborative
Driven, results-oriented
Qualifications
Previous experience in an Operational and Leadership Role
Food service experience preferred
Catering experience preferred
Valid Driver's License
Clean driving record
Must be 18+ years old
Comfortable lifting up to 50 lbs. and standing for extended periods
Ability to work 40 hours a week with complete open availability
Anticipated 5 to 10 overtime hours available weekly
Flexibility with role responsibilities as the business grows
*Background check may be required.
Benefits
Health, Dental, and Vision insurance with Operator contributions
Partial reimbursement for gym membership, work attire and cellphone
Opportunity for 401k with Company Match
Meal Benefits
Partial Childcare reimbursements
Flexible work schedule with Sundays off
Positive and Fun Environment
Direct mentorship and leadership development from Owner/Operator
Catering Director • Omaha, NE, United States
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