The NYC Public Engagement Unit (PEU) develops and executes proactive outreach strategies to help New Yorkers access essential City services. PEU uses innovative engagement models, data-driven targeting, community partnerships, and field operations to reach residents where they are at their doors, on the phone, and throughout communities across the five boroughs. At the core of PEU's work are highly trained outreach specialists who connect residents to housing support, access to benefits, tenant protections, health and safety resources, and other City services. PEU collaborates closely with elected officials, community-based organizations, and City agencies to ensure New Yorkers receive coordinated, equitable access to assistance. PEU seeks an experienced and mission-driven individual to serve as Outreach Manager on the Special Projects Team (SPT). Under the direction of the unit's Outreach Director and with wide latitude for independent initiative, judgment, and decision-making the Outreach Manager will lead the design, implementation, and evaluation of specialized outreach initiatives that advance PEU's citywide engagement goals. The Outreach Manager will lead supervisors and field teams, strengthen program operations, and build collaborations that promote effective community relations and increase access to City services. Candidate will have demonstrated the ability to plan and administer community service programs, develop community engagement strategies, oversee program quality and effectiveness, and coordinate efforts across multiple partners and stakeholders.
Supervise 36 Outreach Leads with each managing a team of Outreach Specialists.
Develop and implement outreach strategies to meet program goals.
Plan and oversee community outreach campaigns, events, and rapid-response initiatives.
Coordinate with City agencies, elected officials, and community-based organizations.
Partner with data/technology teams to improve reporting, tracking, and program performance.
Evaluate outreach outcomes and provide regular updates to senior leadership.
Represent PEU at community meetings, events, and interagency workgroups.
Support logistical planning and cross-team coordination for special projects.
OUTREACH MANAGER • New York, NY, United States
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The NYC Public Engagement Unit (PEU) develops and executes proactive outreach strategies to help New Yorkers access essential City services.PEU uses innovative engagement models, data-driven target... Show more
