Orchestrates onboarding/transition projects
Manages overall service/project delivery according to planned scope, budget and milestones
Single point of contact for service and support requirements of the customer regarding cloud solutions
Supports delivery/operations teams to perform and drive root cause analysis to completion
De-escalates critical customer situations
Supports critical customer situations in conjunction with teams from Mission Control Center (MCC) and Operations Control Center (OCC) if applicable
Collaborates with sales to ensure upsell and renewal (participate in the deal review meetings if applicable)
Enable & ensures customer satisfaction surveys
Drive & reviews SLA service credit cases
General overview of commercial responsibility (SLA credit vs. profit)
Supports commercial change requests
Excellent customer focus / Networking / Relationship Building
Infrastructure know-how and technical understanding
Desired Professional Training & Certification:
ITIL knowledge and skills are beneficial (Foundation Level)
Project Manager Professional
Project Manager- Remote • Herndon, VA, United States
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