Job Director of Operations Analytics

Director Of Operations Analytics

GreenSky makes it easy for businesses of all sizes to offer credit to their customers with a fast and paperless solution. With billions of dollars in loans and hundreds of thousands of satisfied customers, we are evolving the consumer credit marketplace.

We have developed a highly scalable loan origination and servicing platform and unique loan origination tools to deliver a differentiated level of service to our stakeholders, merchant and retailer channel partners, consumers, and borrowers.

Leveraging proprietary mobile technology, we are continuing to build on our successes. We have a great team and are proud of the employer-of choice environment we've created. GreenSky is backed by some of the leading private equity investors in the world.

We are looking for an analytical leader with a deep business acumen, data analytics skills and strategy experience, to help drive continued transformation within Greensky Operations and partner teams. This leader will be responsible to drive the creation and socialization of strategy decks, MBR production and leadership routines, KPIs development and measurement, and board reporting. The resource will need to be extremely comfortable with white space, with ability to break down complex problems into simple framework elements and drive execution strategy with data driven insights. Leadership presence and presentation skills are paramount to success, to move ideas from strategy/ ideation to execution/ results.

The successful candidate will display an independent yet integrated management approach to the business, while embodying GreenSky's Core Values. The environment he/she creates would set the example for other teams without alienating them from contributing to GreenSky's success. Success would create opportunity to lead beyond just the team, especially as GreenSky continues its growth trajectory.

Duties & Responsibilities

Leader within the 'Strategy, Servicing and Transformation' team, helping shape and drive strategic imperatives for Operations

In addition, develop critical KPIs, MBRs and measurement routines for the organization

Develop and socialize strategic measurements and progress against KPIs within GSKY executive leadership team and the Board

Drive and influence the product roadmap for the organization, leveraging the learning agenda and identifying/ prioritizing the ideas that need IT investments

Be a key member of the team analyzing AI opportunities, identify key opportunity areas, assess vendor solutions and quantify the ROI for these initiatives to drive execution

Identification of opportunities for operational improvement, cycle time improvement and overall Key Performance Indicator (KPI) optimization

Be a leader within the team to help other analysts understand the vision and enable the key development agendas within organizations they support

People management role with direct reports

Required Skills/Qualifications

Bachelor's degree in business, finance, accounting, economics, statistics, mathematics, engineering, computer science or related field

MBA preferred

12+ year work experience in financial services industry

8+ year experience leading analytical teams

Exceptional deck building and presentation skills, with leadership presence and ability to drive complicated conversations successfully with leadership

Results driven and team player, with experience in driving initiatives across a matrix organization

Comfortable with white space and ambiguous situation, drive clarity via simple frameworks and data driven approach

Exceptional integrative thinking and communication skills

Very adept at understanding data, roll up sleeves to dive into data elements and drive recommendations with a data driven approach

Extremely comfortable in leadership presentations and ability to foster conversations to drive strategic alignment around complex initiatives

Demonstrated ability to work in a continually evolving and dynamic environment, with an understanding that the business cannot pause as new initiatives are developed

What Does Success Look Like

LEADERSHIP

Create a vision that resonates throughout the operation and set goals that challenge and inspire

Build a competent and confident team who are empowered to drive value

Be operation's trusted source for analytics and AI/ML

CULTURE

Demonstrate your own personal values and how they integrate with our company values

Ensure processes and systems enable colleagues to easily embody the GreenSky brand in every contact with our customers and dealers

Instill a sense of intellectual and operational curiosity that becomes a catalyst for innovation

PERFORMANCE

Identify opportunities that drive economic value in our current operations through cost efficiencies, error/fallout reductions, improving pull through and innovating new products

Engage directly with senior leadership to challenge and drive decisions that will spur growth

Develop a sense of continuous improvement and innovations as the DNA across the company

PERSONAL

Set personal goals commensurate with what you want to accomplish in your career, not just GreenSky

Empower yourself to identify opportunities outside of your direct control to learn and grow

Create a healthy balance between work, family and personal activities that sets the example

GreenSky is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.