Talent.com
NorthPoint Search Group
Director of Client Service OperationsNorthPoint Search Group • Atlanta, GA, United States
Director of Client Service Operations

Director of Client Service Operations

NorthPoint Search Group • Atlanta, GA, United States
7 hours ago
Salary
$110,000.00 yearly
Job type
  • Full-time
Job description

Director Of Client Service Operations

We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive and positive employee experience. This leader will leverage analytics, technology, and process optimization to elevate both the client and team member experience.

Key Responsibilities

Leadership & Development

  • Develop and mentor service team leaders and functional leaders
  • Foster a highly engaged and collaborative workforce
  • Communicate company vision and align service teams with organizational goals

Operational Leadership

  • Partner with executive leadership to implement strategic initiatives
  • Establish consistent operating standards across service departments
  • Lead operational support functions including:
    • Data analytics
    • Quality control auditing
    • Training
    • Workflow optimization
  • Manage service operations vendors and represent the company brand professionally
  • Establish and monitor KPIs to drive accuracy, efficiency, and client satisfaction

Analytics & Reporting

  • Oversee operational reporting and performance analytics
  • Interpret leading and lagging indicators to support decision-making
  • Utilize dashboards and reporting tools to generate actionable insights
  • Applied Epic experience preferred

Client Experience

  • Ensure delivery of a consistent, high-quality client experience
  • Maintain strong retention and service excellence metrics
  • Balance operational efficiency with a relationship-focused service model

Qualifications

  • Alignment with company values
  • 1215 years of operations leadership experience
  • Experience managing leaders of leaders
  • Strong track record of developing talent and building teams
  • Excellent analytical and technical skills
  • Experience with CRM systems and workflow tools
  • Proven success leading process improvements and systems implementations
  • High emotional intelligence and strong communication skills

Compensation & Benefits

  • Base Salary: $110K$145K
  • 15% Bonus Opportunity
  • Excellent Benefits Package

Please send your resume to Andree@Stafffinancial.com for immediate consideration.

Create a job alert for this search

Director of Client Service Operations • Atlanta, GA, United States

Similar jobs

Director- Data Center Operations

CirrusLabsAtlanta, GA, United States
Full-time

Director- Data Center Operations.Our vision is to become the world's most sought-after niche digital transformation company that helps customers realize value through innovation.Our mission is to c... Show more

 • Promoted

Director of Operations Chronic

Fresenius Medical CareJonesboro, GA, United States
Full-time

PURPOSE AND SCOPE:Acts as a serving leader to direct, administer and oversee the day to day operations and activities of dialysis facilities and programs within a specified and potentially changing... Show more

 • Promoted

Client Services Manager- Premier Team

Automatic Data ProcessingAlpharetta, GA, United States
Full-time

At ADP, we're passionate about leading the way in Human Capital Management.Through leading-edge innovation, we're quickly changing the face of our industry and are looking for the right leaders to ... Show more

 • Promoted

Director, Client Lead

North HighlandAtlanta, GA, United States
Full-time

As the world's leading change and transformation consultancy, we're helping businesses move from strategy to reality by taking a pragmatic and practical approach to build solutions that last.We're ... Show more

 • Promoted

Client Success Director

ZelisAtlanta, GA, United States
Full-time

Strategic Leadership For Client Success.This position provides strategic leadership for the client success organization across multiple regions or product lines.Responsible for defining vision, dri... Show more

 • Promoted

Director of Revenue Operations

7 MindsetsRoswell, GA, United States
Full-time

Director Of Revenue Operations.Founded in 2009, 7 Mindsets is the only highly researched education company offering mindsets-based learning solutions proven to drive happier, healthier, and more su... Show more

 • Promoted

Director of Revenue Operations

LoadUp TechnologiesAlpharetta, Georgia, United States
Full-time

LoadUp is on a mission to make removal and disposal simple, honest, and stress-free.Founded in 2014, we set out to disrupt an industry known for hidden fees and vague pricing — and built a tech-pow... Show more

REGIONAL MANAGING DIRECTOR, CLIENT SERVICE

Cresset CapitalAtlanta, GA, United States
Full-time

Regional Managing Director, Client Service.New York Office - New York, NY 10017; Atlanta Office - Atlanta, GA 30326; Reston Office - Reston, VA 20190.Cresset is a firm built by clients, for clients... Show more

 • Promoted

Director Operations

DHLAtlanta, GA, United States
Full-time

Regional Director of Operations.The Director of Operations has a national salary range of $150,000 - $200,000.DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescripti... Show more

 • Promoted

Capital Markets Syndications Operations - Senior Mgr/Director

SynovusAtlanta, GA, United States
Full-time

Job Summary:The Capital Markets Senior Manager / Directors is responsible for managing the team, inclusive of managers and team leads, that books and services of all participation and syndicated lo... Show more

 • Promoted

Client Relationship Executive Cyber Managed Services

PwC (US)Atlanta, GA, United States
Full-time

Client Relationship Executive Cyber Managed Services.The Opportunity: As a Client Relationship Executive Cyber Managed Services, you will play a pivotal role in establishing and nurturing strateg... Show more

 • Promoted

Client Operations Lead

Barry'sAtlanta, GA, United States
Full-time

Barry's is the Best Workout in the WorldTM.Founded in West Hollywood in 1998, it's the original strength and cardio interval fitness experience that provides an immersive, high-intensity, one-hour ... Show more

 • Promoted

Senior Manager Client Operations

Surgical Information SystemsAlpharetta, GA, United States
Full-time

Senior Manager, Client Operations.Surgical Information Systems is seeking a Senior Manager, Client Operations to lead a revenue cycle team offering direct supervision of assigned managers with proa... Show more

 • Promoted

Director of Clinical Operations

One to One HealthAtlanta, GA, United States
Full-time

Director of Clinical Operations.One to One Health is looking for a Director of Clinical Ops to join our Atlanta team!.At One to One Health, we're reimagining what healthcare can be.Founded by a pri... Show more

 • Promoted

Senior Client Services Manager

Next Level Business Services, Inc.Atlanta, GA, United States
Full-time

Six (6) years of industry related experience; or equivalent combination of education and experience.To perform this job successfully, an individual must be able to perform each essential duty satis... Show more

 • Promoted

Director, Operations-V

Simon Property GroupAtlanta, GA, United States
Full-time

Primary Purpose: The Operations Director is responsible for maximizing the customers shopping experience and tenant sales by ensuring a clean, well maintained, safe, and friendly and aesthetically ... Show more

 • Promoted

Sr. Director, Client Engagement

Starcom Mediavest Group Germany GmbhAtlanta, GA, United States
Full-time

Senior Director of Client Engagement.As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data soluti... Show more

 • Promoted

Director, Revenue Cycle Operations

BrightreeNorcross, GA, United States
Full-time

Director, Revenue Cycle OperationsThe Director, Revenue Cycle Operations serves as the operational right hand to the Head of Revenue Cycle Management (RCM) for Brightree.This role ensures consisten... Show more

 • Promoted

Director of Client Service Operations

NorthPoint Search GroupAtlanta, GA, United States
Full-time

Director Of Client Service Operations.We are seeking a strategic and inspiring Director of Client Service Operations to drive operational excellence across two divisions while fostering a cohesive ... Show more

 • Promoted

Divisional Director, Client Sourcing - Data Centers & Tech

JLLAtlanta, GA, United States
Full-time

JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.We are... Show more