Operations Manager - Automated Logic

Field Service Manager

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do.

Automated Logic Corporation provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning, and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions.

About This Role

Leads team of intermediate to experienced Field Service professionals. Reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Responsible for maintaining training and audit/assessment programs and training field service staff.

Key Responsibilities

• Manage projects following project processes and where applicable provide direction to assisting Project Engineers.
• Leads and directs day-to-day operational teams to meet and exceed planned deliverables with a high level of multi-tasking. Ensuring Automated Logic meets or exceeds customer and sales goal expectations.
• Responsible for operations plan achievement of assigned geographic area
• Direct revenue forecasting activities and set performance standards in alignment with assigned objectives.
• Partner with Sales Manager to develop business strategies for new business and maintain existing business.
• Collaborate with other areas and nationally based operations leaders to leverage best practices and achieve company objectives around execution.
• Recruits Project Managers, Field Engineer Supervisors, Field Engineers and Associate Project Managers with the appropriate skills and competencies to meet the needs of the Branch.
• Reallocate resources to improve overall results as needed.
• Promotes, and supports project managers in securing change orders for out-of-scope work
• Ensure the operations team receives coaching and training on the project management techniques that will help them achieve their targets.
• Ensure the establishment and development of professional relationships with strategic prospects for better understanding and meeting the customer needs within the bounds of contracted scope.
• Support sales team in analyzing bid opportunities, through review of contract documents, drawings, and specifications, to support estimation accuracy.
• Conduct regular "ride along" sessions with employees to coach, mentor, and meet with key clients to assist with building and strengthening relationships
• Responsible for administering, communicating, and complying with all company policies and procedures, whether formally or informally communicated

Required Qualifications

• High School diploma or GED
• 5+ years' Project Management OR Operations Manager Experience in Building Automation Construction Industry OR Commercial HVAC.
• Must have a valid Driver's License

Preferred Qualifications

• Bachelor's degree in Construction, Civil, Mechanical, Electrical Engineering, Construction Management, Business Management, or related field.
• MS Office 365 Suite: Word, Excel, Outlook, MS Project, MS Teams, and OneDrive
• PMP Certification
• Ability to lead and motivate teams
• Strong problem-solving, planning and project management skills
• Demonstrated knowledge of project financial reporting

Pay Range

The annual salary for this position is between $96,000.00 - $192,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 30 June 2026