This role oversees daily service operations, supports end users and helps ensure that technology solutions are reliable, secure, and aligned with operational needs.
This role manages staff and resources, establishes service standards, and uses data and analytics to monitor trends, identify improvements, and inform leadership decisions. This role also helps evaluate and implement software, hardware, and other technology solutions; supports vendor relationships and procurement activities; and contributes to cross-functional planning efforts. Strong leadership, collaboration, and customer service skills are essential, along with the ability to guide continuous improvement across technical services.
Core responsibilities
Technical Support Manager • Rochester, NY, United States
Company DescriptionWe are One Sutherland - a global team where everyone is working together to create great breakthrough solutions.Our workforce has thrived in an environment of diversity of though... Show more
Title: Account Manager - Commercial Lines.Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and g... Show more
Prime Care Coordination is a human services agency that partners with people with intellectual and/or developmental disabilities to help them receive services and supports they need to live their l... Show more
Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r... Show more
Care Giver/Medication Technician.Discovery Management Group leads one of the nation's most purpose-driven and people-centered senior living organizations, managing and enhancing senior living commu... Show more
The EB Account Manager is responsible for managing employee benefits accounts and acts as the primary day-to-day contact for assigned clients.In this role, you will provide consultative guidance an... Show more
At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners.We're on the lookout for p... Show more
OverviewScope of Responsibilities :Works remotely under supervision of the Manager of Central Services and Implementation.Follows standard procedures to accomplish assigned tasks.Work within multip... Show more
We are looking for someone to join our amazing tech support team.Great communicator: be able to absorb incoming tickets and respond in a helpful, timely, and empathetic manner.Strong work ethic: yo... Show more
Title: Account Manager - Commercial Lines.Shared Services – provides temporary service support to IOA account teams and producers, focusing on account management and service during transition and g... Show more
As a Remote Technical Support Representative, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via pho... Show more
Integral Health is expanding our Behavioral Care Manager team to support primary care practices through the Collaborative Care Model.If you enjoy helping patients improve using structured, evidence... Show more
Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters... Show more
Job Title: Work From Home Customer Service Representative.As a Work From Home Customer Service Representative at Amazon, you will be the first point of contact for customers seeking assistance.You ... Show more
Customs and Border Protection Officer (CBPO).Customs and Border Protection (CBP) offers those interested in a career in law enforcement an exceptional opportunity to work with an elite team of high... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
We accept applications for open positions.We are an equal opportunity employer.Empowering People's Independence (EPI), provides support for people with developmental disabilities, epilepsy, and bra... Show more
On-Board Services is hiring a Technical Communications Specialist in Rochester, NY (Hybrid) For immediate consideration please send your resume to resumes@onboardusa.Subject Line:Position Title and... Show more
){kind=logo}
