Talent.com
Pavago
Remote Collections SpecialistPavago • Portland, Oregon
Remote Collections Specialist

Remote Collections Specialist

Pavago • Portland, Oregon
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Description

Job Title: Collections Specialist

Position Type: Full-Time, Remote

Working Hours: U.S. Business Hours

About the Role

We are hiring a results-driven Collections Specialist to take ownership of past-due accounts and drive consistent payment recovery.

This is a high-intensity, outbound calling role where you will be responsible for engaging customers, resolving outstanding balances, and protecting company revenue. You will play a key role in maintaining cash flow by ensuring timely follow-ups and payment resolutions.

This role requires someone who is confident on calls, persistent with follow-ups, and comfortable making 100+ outbound calls daily.

What You’ll Be Responsible For

Collections & Payment Recovery

  • Make 100+ outbound calls daily to customers with overdue invoices
  • Follow up consistently via calls and emails until payment resolution
  • Navigate gatekeepers and reach decision-makers responsible for payments
  • Handle objections and drive conversations toward payment commitments

Billing Issues & Case Resolution

  • Investigate billing discrepancies and customer concerns
  • Identify root causes of delays and work toward resolution
  • Coordinate internally to resolve issues impacting payments

CRM Management & Documentation

  • Maintain accurate records of all calls, follow-ups, and outcomes in CRM (Salesforce or similar)
  • Track customer interactions, payment commitments, and next steps
  • Ensure no account is left unattended or without follow-up

Customer Communication

  • Communicate clearly and professionally with customers
  • Provide updates on payment status and issue resolution
  • Maintain a balance between firmness and professionalism in collections conversations

Process Improvement & Reporting

  • Identify recurring issues impacting collections
  • Share insights to improve processes and recovery rates
  • Maintain consistency in daily activity and reporting

Must-Have Experience & Skills (Non-Negotiables)

  • Proven experience in collections, accounts receivable, or high-volume outbound calling roles
  • Comfortable making 100+ outbound calls per day consistently
  • Strong objection-handling and negotiation skills
  • Experience using CRM tools (Salesforce or similar)
  • Excellent verbal and written English communication skills
  • High attention to detail and accuracy in documentation
  • Ability to manage multiple accounts and follow-ups simultaneously

What Makes You a Strong Fit

  • You are persistent and follow up until resolution
  • You are confident handling difficult conversations
  • You thrive in a target-driven, high-activity environment
  • You take ownership of your performance and results

Key Performance Indicators (KPIs)

  • Daily call volume (100+ calls/day)
  • Number of payments collected / accounts resolved
  • Follow-up consistency and response time
  • Accuracy of CRM updates and documentation
  • Reduction in outstanding receivables

Interview Process

  1. Initial Screening Call
  2. Recruiter Interview
  3. Final Interview
  4. Offer & Onboarding

#LI-AG1

Create a job alert for this search

Remote Collections Specialist • Portland, Oregon

Similar jobs

Affordable Housing Compliance Specialist

Cambridge Real Estate ServicesPortland, OR, United States
Full-time

The Compliance Specialist, in coordination with the rest of the compliance department, is responsible for the evaluation and monitoring of properties to ensure compliance with applicable affordable... Show more

 • Promoted

Lender Services Specialist - US Remote

Portland StaffingPortland, OR, United States
Remote
Permanent +1

Lender Services Specialist - RemoteOur Title Group is a leading full-service title and settlement services company, serving real estate companies, corporations, and financial institutions in suppor... Show more

 • Promoted

Financial Clearance Specialist - Remote

PeaceHealthVancouver, WA, United States
Remote
Full-time

DescriptionPeaceHealth is seeking a Financial Clearance Specialist - Remote for a Full Time, 1.Monday - Friday :8 :00am - 4 :30pm.The salary range for this job opening at PeaceHealth is $21.The hir... Show more

 • Promoted

Invoicing Specialist - Backoffice

Hernandez Service Corporation (HSC Transport)Portland, OR, United States
Full-time

HSC Transport Solutions is looking for 1 career-minded individuals.Our ideal candidate is a person who has specific personal and professional goals in mind and is looking for a stable company to gr... Show more

 • Promoted

Remote Home Equity Loan Processor - Customer Focused

AccentureBeaverton, OR, United States
Remote
Full-time

A global consulting company is seeking a Home Equity Loan Processor to manage applications, provide excellent customer service, and ensure documentation accuracy.The ideal candidate will have at le... Show more

 • Promoted

Remote Legal Expert

Turing St. Helens, Oregon
Remote
Full-time
Quick Apply

Turing invites Legal Experts to join projects that fine-tune AI models like ChatGPT.If you enjoy applying legal reasoning, analyzing complex cases, and providing clear, structured feedback, this is... Show more

 • Promoted

Senior Compensation Specialist

PacificSourcePortland, OR, United States
Full-time

Help our members access quality, affordable care!.PacificSource is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to status as a pro... Show more

 • Promoted

Credit Analyst II - Portland

Carson TeamPortland, OR, United States
Full-time

Join Carson's Credit & Collections Team.Are you a proactive problem-solver who thrives in fast-paced environments and values collaboration? Carson is looking for a detail-oriented professional to j... Show more

 • Promoted

Medical Billing Collections Specialist

Skilled Nursing PharmacyVancouver, WA, United States
Full-time

Company OverviewSkilled Nursing Pharmacy is dedicated to understanding the unique needs of each client.Our unwavering commitment to excellence leverages cutting-edge technology to deliver the highe... Show more

 • Promoted

Housing Program Compliance Specialist

Holland Partner GroupVancouver, WA, United States
Full-time +1

Housing Program Compliance Specialist.The Housing Program Compliance Specialist functions within the Platform Services team and is responsible for ensuring compliance with local tax credit housing ... Show more

 • Promoted

Restaurant Delivery - Sign Up in Minutes

DoorDashLa Center, WA, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Remote Support Specialist

Traveling with TashaVancouver, WA, United States
Remote
Full-time

We are looking for a Customer Relations Specialist to support clients with travel planning and booking services.In this role, you will assist clients in exploring travel options, coordinating reser... Show more

 • Promoted

Travel Physical Therapy Assistant - $1352 / Week

Ventura MedStaffSaint Helens, OR, US
Full-time

Ventura MedStaff is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Saint Helens, OR.Shift: 5x8 hr days Start Date: ASAP Duration: 13 weeks Pay: $1352 / Week.... Show more

 • Promoted

Senior Compensation Consultant oRemote o

Providence Health & ServicesPortland, OR, United States
Full-time

CompensationJob Identification :380561Job Category :CompensationPosting Date :08 / 05 / 2025, 05 :49 PMLocations :Providence Office Park Portland Bldg 1-Portland(HR) (Remote)Job Schedule :Full time... Show more

 • Promoted

Claims Specialist - Remote (OR, WA, AZ ONLY)

PrideStaffBeaverton, OR, United States
Remote
Full-time

CLAIMS SPECIALIST REMOTE (OR, WA, AZ ONLY)Our client operates a fast-paced office environment with extensive contact with clients and employees.They demand the highest level of confidentiality and ... Show more

 • Promoted

Travel Physical Therapy Assistant - $1315.4 / Week

Preferred Healthcare StaffingSaint Helens, OR, US
Full-time

Preferred Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Saint Helens, OR.Shift: 8 hr days Start Date: ASAP Duration: 13 weeks Pay: $1... Show more

 • Promoted

Appeals Specialist (REMOTE)

VanderhouwenPortland, OR, United States
Remote
Full-time

DescriptionJob Id :70205Appeals Specialist (REMOTE)Our client is seeking a detail-oriented and adaptable Appeals Specialist to join their remote team.The ideal candidate is highly organized, commun... Show more

 • Promoted

Tzield Therapeutic Sales Specialist (Remote/Field)

SanofiPortland, OR, United States
Remote
Full-time

A global healthcare company is seeking a Therapeutic Specialist for Tzield in Portland, OR.This role involves developing sales strategies and educating healthcare providers.Strong communication and... Show more

 • Promoted

Remote Real Estate Transaction Coordinator

RedfinPortland, OR, United States
Remote
Full-time

A real estate technology company is looking for a Transaction Coordinator in Portland, Oregon.This fully remote role supports agents by handling real estate transactions and paperwork to ensure a s... Show more

 • Promoted

Travel Physical Therapy Assistant - $1424 / Week

MedPro Healthcare StaffingSaint Helens, OR, US
Full-time

MedPro Healthcare Staffing is seeking an experienced Physical Therapy Assistant for an exciting Travel Allied job in Saint Helens, OR.Shift: 5x8 hr days Start Date: 09/07/2026 Duration: 13 weeks Pa... Show more